Setting up user groups

A tenant administrator can create groups of users. To understand the concept of user groups and how they can be useful, see User groups. To understand the concept of external user groups imported or synced from an external identity provider or from another BMC product, see User identities.

Related topics

Syncing LDAP groups and users

Importing and syncing users and groups at logon time

To create a user group

  1. Navigate to the User access >  page, and click Add group.
  2. Specify a unique name and confirm.
  3. (Optional) In the Group options pane, click Select to add one or more users. 
  4. (Optional) From the User directory list, select the users that you want to add to the group.
    You can also assign users later while editing the group.

To edit a user group

  1. Navigate to User access > User groups.

  2. From the Actions menu of a user group, select Edit.

  3. Click Select and change the users assigned while creating the group.

    Important

    - When the user assignments change, the impacted users receive a bell notification.
    - If BMC Helix ITSM users are not correctly synced, a tenant administrator can manually add or update users in External ITSM groups.

To delete a user group

  1. Navigate to User access > User groups.

  2. Make sure that the user group you want to delete does not contain any users.

  3. From the Actions menu of the user group, select Delete, and click Yes.

    • You cannot delete out-of-the-box user groups, and the delete option is not available in the Actions menu for them.

      user_groups_page_delete_removed.png
       
    • Bulk deletion of user groups is not supported.

 

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