Control-M SaaS Notification policy
Status page and email notifications
System status and important notifications are always accessible at the Control-M SaaS status page:
All email notifications are sent from no-reply@control-m.com
This policy indicates target lead times for different types of notifications.
Notification recipients
There are two primary recipients, the registered administrator and the emergency contact. These are supplied by you when a new Helix-Control-M tenant is requested. If these contact details need to be changed, it is your responsibility to indicate the change by opening a support request with the helpdesk.
Other users may sign up to receive these notifications at the status page link above.
Notification lead times
Notification type | Minimum lead time or notification period |
Production maintenance – scheduled | 14 calendar days |
Non-production maintenance - scheduled | 7 calendar days |
Maintenance – emergency | ASAP |
Security incidents | Within 24 hours after validation of the security event |
Customer outage | ASAP |
BMC-declared disaster | As soon as the disaster is declared by BMC |
Disaster recovery testing | 6 weeks |