BMC Control-M SaaS Upgrade and Maintenance Policy
BMC Control-M SaaS consists of the Control-M SaaS service and the installed Control-M Agents and related plug-ins. BMC is responsible for upgrading the Control-M SaaS service, and you are responsible for upgrading the Agents and plug-ins in accordance with this policy.
BMC Control-M SaaS Service Upgrades
BMC will upgrade the Control-M SaaS Service, as necessary, to deliver patches, updates, and new functionality. Upgrades will be backward-compatible with older supported versions and workflows of Agents and plug-ins, unless otherwise indicated. The timing of upgrades will be at BMC's discretion. BMC will provide at least fourteen days’ notice for production service upgrades, and at least seven days’ notice for non-production service upgrades. For more information, see BMC Control-M SaaS Notification Policy.
The duration of the update process is up to 2 hours. You might experience downtime during this period that could last the entire duration of the update. To prepare for the upgrade and understand the impact during downtime, see What happens to scheduled jobs when the Control-M SaaS tenant is down for maintenance?
Upgrade and Maintenance Windows
The upgrade and maintenance windows are based on the region and time zone of the tenant defined during the registration process.
BMC will carry out planned upgrades during standard time windows, as follows:
Region of tenants | Window |
|---|---|
AP | Sunday 0600-0800 UTC |
EMEA | Sunday 0800-1000 UTC |
Americas | Sunday 1000-1200 UTC |
BMC Control-M SaaS Agent and Plug-in Upgrades
Control-M SaaS Agents and plug-ins are components installed and managed by the user. It is the user's responsibility to ensure that these are upgraded on a regular basis. The following terms apply:
- Agents and plug-ins are supported for a maximum of 18 months from the date that they are released.
- Agents and plug-ins available for download will be of the current version. Older versions will not be available.
- In the event that any issue arises on a given Agent or plug-in version, BMC will typically require that you upgrade the Agent or plug-in to a later version where the issue is fixed or is planned to be fixed.