BMC Helix Control-M Upgrade policy

BMC Helix Control-M consists of the Helix Control-M service and the installed Control-M Agents and related plug-ins.  BMC is responsible for upgrading the Helix Control-M service, and you are responsible for upgrading the Agents and plug-ins in accordance with this policy.

BMC Helix Control-M Service Upgrades

BMC will upgrade the Helix Control-M Service, as necessary, to deliver patches, updates, and new functionality. Upgrades will be backward-compatible with older supported versions and workflows of Agents and plug-ins, unless otherwise indicated.  The timing of upgrades will be at BMC's discretion.  BMC will provide at least fourteen days’ notice for production service upgrades, and at least seven days’ notice for non-production service upgrades.

Upgrade and maintenance windows

BMC will carry out planned upgrades during standard time windows, as follows:

BMC Helix Control-M Agent and Plug-in Upgrades

Helix Control-M Agents and plug-ins are components installed and managed by the user.  It is the user's responsibility to ensure that these are upgraded on a regular basis.   The following terms apply:

1. Agents and plug-ins are supported for a maximum of 18 months from the date that they are released.
2. Agents and plug-ins available for download will be of the current version.  Older versions will not be available.
3. In the event that any issue arises on a given Agent or plug-in version, BMC will typically require that you upgrade the Agent or plug-in to a later version where the issue is fixed or is planned to be fixed.