Control-M for PagerDuty

PagerDuty enables you to perform incident management and response in automated workflows and job scheduling.

Control-M for PagerDuty enables you to:

• Alert relevant users of failures and issues in real time with email, SMS, or mobile app push notifications.
• Manage PagerDuty credentials in a secure connection profile.
• Connect to any PagerDuty endpoint.
• Create, update and snooze incidents on the PagerDuty platform.
• Integrate PagerDuty jobs with other Control-M jobs into a single scheduling environment.
• Monitor the status, results, and output of PagerDuty jobs in the Monitoring domain.
• Attach an SLA job to your PagerDuty jobs.
• Introduce all Control-M capabilities to Control-M for PagerDuty including advanced scheduling criteria, complex dependencies, Resource Pools, Lock Resources, and variables.
• Run 50 PagerDuty jobs simultaneously per Agent.

Control-M for PagerDuty Compatibility

The following table lists the prerequisites that are required to use the PagerDuty plug-in, each with its minimum required version.

Component	Version
Control-M/EM	9.0.21.200
Control-M/Agent	9.0.21.200
Control-M Application Integrator	9.0.21.200
Control-M Automation API	9.0.21.200

Control-M for PagerDuty is supported on Control-M Web and Control-M Automation API, but not on Control-M client.

To download the required installation files for each prerequisite, see Obtaining-Control-M-Installation-Files.

Setting up Control-M for PagerDuty

This procedure describes how to deploy the PagerDuty plug-in, create a connection profile, and define a PagerDuty job in Control-M Web and Automation API.

Before You Begin

Verify that Automation API is installed, as described in Automation API Installation.

Begin

1. Create a temporary directory to save the downloaded files.
2. Download the PagerDuty plug-in from the Control-M for PagerDuty download page in the EPD site.
3. Install the PagerDuty plug-in using the Automation API Provision service:
   1. Log in to the Control-M/EM Server machine as an Administrator and store the downloaded zip file in the one of the following locations (within several minutes, the job type appears in Control-M Web):
      • Linux: $HOME/ctm_em/AUTO_DEPLOY
      • Windows: <EM_HOME>\AUTO_DEPLOY
   2. Log in to the Control-M/Agent machine and run the provision image command, as follows:
      • Linux: ctm provision image PagerDuty_plugin.Linux
      • Windows: ctm provision image PagerDuty_plugin.Windows
4. Create a PagerDuty connection profile in Control-M Web or Automation API, as follows:
   • Web: Creating a Centralized Connection Profile with PagerDuty Connection Profile Parameters
   • Automation API: ConnectionProfile:PagerDuty
5. Define a PagerDuty job in Control-M Web or Automation API, as follows:
   • Web: Creating a Job with PagerDuty Job parameters
   • Automation API: Job:PagerDuty

Change Log

The following table provides details about changes that were introduced in new versions of this plug-in:

Plug-in Version	Details
1.0.01	New Create an Incident - Detailed action added in the job, which creates an incident in detailed view.