Unable to open TrueSight Smart Reporting from the TrueSight Server Automation - Data Warehouse console


When you open TrueSight Smart Reporting - Platform from the TrueSight Server Automation - Data Warehouse console, an error appears. This might happen because the TrueSight Smart Reporting - Platform host name or IP address has changed. You must update the changed host name or IP address in TrueSight Server Automation - Data Warehouse. Do the following:

  1. Connect to the TrueSight Server Automation - Data Warehouse database.
  2. In the System_property table, update the host name or IP address by executing the following query:

    update system_property
    SET VALUE = 'https://<changed hostname or IP>:<port>/'
    WHERE NAME = 'ReportingURL'

    where <changed hostname or IP>  is the updated host name or IP address  for TrueSight Smart Reporting - Platform, and <port> is the port number where TrueSight Smart Reporting - Platform is installed.

  3. Commit the database changes.
  4. Restart the TrueSight Server Automation - Data Warehouse service.

 

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