Enabling BMC Remedy ITSM integration for job approval

If your environment has been configured to integrate TrueSight Server Automation with BMC Remedy ITSM Change Management (as described in the BMC Continuous Compliance for Server Automation solution in the  TrueSight Automation Suite online documentation), you can track these infrastructure changes when the change is initiated by the TrueSight Server Automation operator. To fully enable the integration, complete the configuration tasks described in this topic in TrueSight Server Automation.

• Related videos
• Before you begin
• To set up the connection to TrueSight Orchestration
• To configure job approval for job types
• To assign job approval permissions
• Where to go from here

Related videos

The following videos demonstrate the basic process.

Configure job approval video

 https://www.youtube.com/watch?v=XaHc4JrKg0A&feature=youtu.be

Configure the TrueSight Orchestration server in TrueSight Server Automation video

 https://www.youtube.com/watch?v=XaHc4JrKg0A&feature=youtu.be

Before you begin

• For a successful integration of your TrueSight Server Automation environment, ensure that the RSCD agents on the target servers are of the same version as the Application Server. If the Application Server was upgraded from an earlier version of TrueSight Server Automation, the RSCD agents can also be of that earlier version.
• To avoid time offset and ambiguity, ensure that the server time zones for TrueSight Server Automation, TrueSight Orchestration, and BMC Remedy IT Server Management are all the same.
• From the TrueSight Server Automation Console, ensure that your role is granted the AOConfig.* and the AutomationPrincipal.* authorizations.

To set up the connection to TrueSight Orchestration

Using the TrueSight Server Automation Console, you must add the configuration information required to connect to TrueSight Orchestration.

1. Select Configuration > Integration Configuration > AO Configuration.
2. On the AO-Configuration-dialog-box, click Add.

3.  On the Add New AO Configuration dialog box, enter the configuration information required to connect to TrueSight Orchestration, and then click OK.

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   To test if you can connect to the CDP using the host, port, grid name, user name, and password details that you specified, click Check Connection.

   
   

4.  To add additional CDP connections to TrueSight Orchestration to ensure high availability, repeat step 2 and step 3 for each additional CDP instance of the same grid.
   If you define multiple TrueSight Orchestration CDP instances, ensure that only one of your CDPs is set as the primary instance (using the Primary AO check box). Multiple CDPs installed on a grid form an HACDP environment and allow communication to continue even if a connection with one CDP fails.
5. In the AO Configuration dialog box, click OK to save your changes and close the dialog box.

To configure job approval for job types

The Approval Configuration option enables you to configure whether or not jobs of a given type require BMC Remedy ITSM approval. By default, the approval for each supported job type is turned off. This topic provides instructions for enabling or disabling the BMC Remedy ITSM job approval capability at the job type level, if integration with BMC Remedy ITSM for job approval is desired.

1. From the TrueSight Server Automation Console, select Configuration > Integration Configuration > Job Configuration.
2. On the Job Approval Required Configuration dialog box, set the Approval Required option for each available job type.
3. Click OK.

All job types with Yes specified for the Approval Required option require that you complete the Approval tab information in the job wizard.

To assign job approval permissions

Use this procedure to assign permissions to different TrueSight Server Automation roles for integrating job execution with BMC Remedy ITSM. Assign the appropriate approval types to each user role. When a user logs on, only the job approval types assigned to the user's role are listed when executing a job that requires ITSM approval. 

1. In the RBAC Manager workspace of the TrueSight Server Automation Console, select Roles.
2. Right-click a role and select Open.
3. On the Role-General tab, click the Systems sub-tab.

4. To enable specific BMC Remedy ITSM job approval permissions to users with this role, choose and assign the relevant combination of authorizations from the ApprovalType.* family of authorizations.

   Warning

   Note

   By default, the BLAdmins Role has all approval permissions.

   For more information about these approval types, see Executing-a-job-with-BMC-Remedy-ITSM-approval.

   1. Select any of the following authorizations in the the Available Authorizations list. Use Shift-click or Control-click to select multiple items. 
      
      • ApprovalType.Automatic
      • ApprovalType.Manual
      • ApprovalType.Emergency
      • ApprovalType.NoApproval
   2. Click the right arrow to move your selections to the Selected Authorizations list.

   For example, you might create a role for junior operators that has only Manual permission, ensuring that any jobs that they initiate are reviewed and approved by BMC Remedy ITSM before execution.

5. Save the role.

Where to go from here

Proceed to BMC Continuous Compliance for Server Automation solution in the TrueSight Automation Suite online documentation, to execute the Continuous Compliance for Servers use cases.