Collecting diagnostics

TrueSight Server Automation provides several tools that you can use to collect data for diagnosing issues and working with Customer Support:

• Generate Support Data  — Generates data about Application Servers and other components of the TrueSight Server Automation environment and packages the data into a zip file.

• You can use the following tools for monitoring and diagnosing issues in the TrueSight Server Automation environment:
  • Application Server Diagnostics — Runs predefined tests that evaluate the status of the TrueSight Server Automation environment while it is running and identifies problems.
  • Database Diagnostics — Run predefined tests from the command line that evaluate the status of the TrueSight Server Automation database and identifies potential issues.
  • Application Server logs — Contains various memory usage statistics.
• To troubleshoot TrueSight Server Automation jobs, you can use the following methods to obtain diagnostic information for jobs:

  • DEBUG_MODE_ENABLED job property — Provides additional diagnostic information to the job log.
  • Log package — For a job run of certain types of jobs, you can generate a zip package that contains various files with log messages related to the job run.