Collecting log data

You can use the Support Data Generation tool to capture log data that you can then send to BMC Customer Support. You access the tool from the TrueSight Server Automation Console by selecting Configuration > Generate Support Data.

The Generate Support Data tool generates data about the Application Servers and other components in the TrueSight Server Automation environment and packages that data into a zip file. This data can be useful for diagnostic purposes when you contact Customer Support.

For instructions, see Generating-data-for-support.

Note

A similar mechanism for packaging log data is available for certain job types. For more information, see Generating a log package for a job run in Obtaining-job-diagnostics.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*