Support information

Contacting Customer Support

If you have problems with or questions about a BMC product, or for the latest support policies, go to Support Central. You can search the Knowledge Base for help with an issue or download products and maintenance.

If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.

Support status

As stated in the current BMC Product Support Policy, BMC provides technical support for a product based on time rather than number of releases. For subscription-based product support, see the BMC Software Subscription Services Support policy. To view the support status for this release, see the TrueSight Server Automation Support page.

Packaging diagnostics for Support

When you prepare to contact BMC Customer Support, you can generate packages of diagnostic information from your TrueSight Server Automation environment, as described in the following topics:

• Generating-data-for-support
• Generating a log package for a job run in Obtaining-job-diagnostics.

Additional topics of interest

The following topics might be of interest to you when troubleshooting an issue:

• Monitoring-and-diagnosing-issues-in-the-TrueSight-Server-Automation-environment
• Troubleshooting-by-component-or-functional-area
• Working-with-logs
• Overview-of-TrueSight-Server-Automation-log-files
• Known-and-corrected-issues 
• Performance-recommendations