Supported platforms

This topic lists the operating system platform versions that are supported by TrueSight Server Automation. If the UPI does not support your operating system version, you can use the individual component installers to manually install or upgrade a component.

Support for third-party products

To receive full support for a BMC product, you must have such product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see BMC's product support policy.

Supported platforms for TrueSight Server Automation installers

Info

SELinux is supported for TrueSight Server Automation 8.9.01 or later versions.

¹ For Solaris 11, a separate script-based solution is provided. See How-to-perform-script-based-patch-analysis-for-Solaris-11.

² For HP-UX and CentOS Linux, a separate script-based solution called Vendor Patch Content (VPC) is provided. See How-to-perform-HP-UX-or-CentOS-patch-analysis-using-Vendor-Patch-Content.

³ Oracle Solaris 10 also supports 64-bit operating systems that run 32-bit binary files.

⁴ Bare metal provisioning is supported on SCCM 3.2.

⁵ Bare metal provisioning is supported on vCenter ESXi Server 6.5.

⁶ Aries emulator installation is required on all HP-UX servers with IA64 architecture.

⁷ Supports both out-of-the-box and VPC-based patching solutions.

⁸This platform support is deprecated. For a complete list of deprecated platforms, see Deprecated-and-dropped-platform-support.

⁹For OEL 6.x, only the Public repository is supported in offline mode. The Oracle Linux Unbreakable Linux Network (OL ULN) repository is not supported.

10 For OEL 7.x, the OL ULN repository is supported in both offline and online modes. The Public repository is supported only in offline mode.

¹¹ For OEL 8.x, the OL ULN repository is supported in both offline and online modes. The Public repository is not supported.

¹² Use the RSCD<TSSAversion>-RHEL8-S390x installer for the RHEL 8.x zSeries S390x installation. If you have an existing agent bundle for zSeries, you need to create a new agent bundle for the RHEL 8.x zSeries S390x installation. For more information about installing agents, see Installing-agents-using-the-Agent-Installer-Job.

¹³ The Hardware Information custom object is not supported on Linux with ppc64le architecture.

Supported platforms for the Smart Hub and Smart Agent

The following operating systems are supported for the Smart Hub installation:

Operating system	Version	Architecture
Windows Server	2012	x86_64
	2016	x86_64
	2019	x86_64
Red Hat Enterprise Linux	7.x	x86_64
Red Hat Enterprise Linux	8.x	x86_64

The following operating systems are supported for the Smart Agent installation:

Note: For UNIX-based operating systems, only the native installers (for example, RPM and Debian package) support the Smart Agent installation.

Operating system	Version	Architecture
Windows Server	2012	x86_64
	2016	x86_64
	2019	x86_64
NEW IN 21.02 SuSE	12 SP4	x86_64
NEW IN 21.02 SuSE	15.x	x86_64
Red Hat Enterprise Linux	6.x	x86_64
	7.x	x86_64
	8.x	x86_64
	8.x	NEW IN 21.02.01 zSeries(s390x)
NEW IN 20.02.01 Cent OS	7.x	x86_64
NEW IN 20.02.01 Cent OS	8.x	x86_64
NEW IN 20.02.01 Oracle Enterprise Linux	7.x	x86_64
NEW IN 20.02.01 Oracle Enterprise Linux	8.x	x86_64
NEW IN 20.02.01 Amazon Linux	2	x86_64
NEW IN 21.02 Ubuntu	16.04	x86_64
	18.04	x86_64
	NEW IN 21.02.01 20.04	x86_64
NEW IN 21.02 Debian	9.x	x86_64
NEW IN 21.02 Debian	10.x	x86_64

Supported platforms for native installers

Type of native installer	Operating system	Version	Architecture	Agent	NSH
IBM AIX	AIX	6.x	pSeries	Yes	Yes
IBM AIX	AIX	7.x	pSeries	Yes	Yes
Linux	SuSE	11.x	x86_64	Yes	Yes
			x86	Yes	Yes
			zSeries(s390x)	Yes	No
		12.x	x86_64	Yes	Yes
			zSeries(s390x)	Yes	No
			ppc64le	Yes	Yes
		15.x	x86_64	Yes	Yes
	Red Hat Enterprise Linux	5.x	x86_64	Yes	Yes
		5.x	x86	Yes	Yes
		6.x	x86_64	Yes	Yes
			x86	Yes	Yes
			zSeries(s390x)	Yes	No
			pSeries(ppc64)	Yes	No
		7.x	x86_64	Yes	Yes
			x86	Yes	Yes
			zSeries(s390x)	Yes	No
			pSeries(ppc64)	Yes	No
		8.x	x86_64	Yes	Yes
		8.x	NEW IN 21.02.01zSeries(s390x)	Yes	No
	Cent OS	5.x	x86_64	Yes	Yes
		5.x	x86	Yes	Yes
		6.x	x86_64	Yes	Yes
		6.x	x86	Yes	Yes
		7.x	x86_64	Yes	Yes
		NEW IN 20.02.018.x	x86_64	Yes	Yes
	Oracle Enterprise Linux	5.x	x86_64	Yes	Yes
		5.x	x86	Yes	Yes
		6.x	x86_64	Yes	Yes
		6.x	x86	Yes	Yes
		7.x	x86_64	Yes	Yes
		NEW IN 20.02.018.x	x86_64	Yes	Yes
	NEW IN 20.02.01Amazon Linux	2	x86_64	Yes	No
Oracle Solaris SVR4 package	Solaris	10	SPARC	Yes	Yes
			x86_64	Yes	Yes
			x86	Yes	Yes
		11	SPARC	Yes	Yes
			x86_64	Yes	Yes
			x86	Yes	Yes
Debian package	Ubuntu	16.04	x86_64	Yes	Yes
		16.04	x86	Yes	Yes
		18.04	x86_64	Yes	Yes
		NEW IN 20.02.01 20.04	x86_64	Yes	No
	Debian	7.x	x86_64	Yes	Yes
		8.x	x86_64	Yes	Yes
		9.x	x86_64	Yes	Yes
		10.x	x86_64	Yes	Yes

For information about using these installers, see:

Database support

This section provides the list of database platforms supported for TrueSight Server Automation.

Database type	Supported versions
Oracle - Enterprise Edition (EE) and Standard Edition (SE) For more information about encrypting your connection to an Oracle database, see Encrypting-your-database-connection.	11g R2, 11g R2 RAC, 12c, 12c R2, 12c RAC, 18c, 18c RAC, 19c, 19c RAC, NEW IN 21.02.01 19c Patch (19.10.00)
SQL Server - Enterprise Edition (EE) and Standard Edition (SE) For steps on enabling and disabling an encrypted connection to your SQL database server, see Encrypting-your-database-connection.	2008, 2008 Cluster, 2008 R2, 2008 R2 Cluster, 2012, 2012 Cluster, 2012 R2, 2014, 2014 Cluster, 2016, 2016 Cluster, 2017, 2019, NEW IN 21.02.01 2019 Cluster Warning: Upgrade to version 21.02 or 21.02.01 might fail if you are using SQL Server 2008, 2008 Cluster, 2008 R2 or 2008 R2 Cluster. Contact BMC Support before you start upgrading to 21.02 or 21.02.01.
NEW IN 20.02.01 Oracle Exadata Supported on: Oracle Enterprise Edition (EE) (Extreme Performance and High Performance) On-premises and cloud environments For information the prerequisites for using Oracle Exadata, see Setting-up-an-Oracle-database-for-TrueSight-Server-Automation.	12c or later

Additional platform support associated with patch management

The following sections outline the platform support for patch repositories and the offline patch downloader.

Operating System platform

Version

Architecture /
Hardware

Supported platforms for storing patch repositories

Microsoft Windows

Windows Server 2008 R2 SP1

x64 (64-bit native)

Windows or Unix

Windows Server 2012

x64 (64-bit native)

Windows Server 2012 R2

x64 (64-bit native)

Windows Server 2016

x64 (64-bit native)

Windows Server 2019

x64 (64-bit native)

IBM AIX

6.1

pSeries

Any AIX server

Notes:

If you are downloading patches using the SUMA option, ensure that you have the SUMA utility installed on your repository server.
We recommend using the latest SUMA download option instead of the Fixget download option.
Before you use the SUMA download option, ensure that the repository server is running an AIX system.

7.1

pSeries

7.2

pSeries

Oracle Solaris

SPARC (64-bit)

Windows or Unix

Note: If you are using Solaris 11 patches, you can only use a Solaris 11 server for storing the patch repository.

11.x

SPARC (64-bit)

Fujitsu Solaris

Windows or Linux

HP-UX

11.23

PA-RISC and IA64

An HP-UX patch repository must reside either directly on the HP-UX (SWA) Server or in a directory that the SWA Server considers to be a local share.

Note that if you are using an offline downloader, you can run the offline downloader on any Windows or Linux machine, but the HP-UX patch repository must still reside on the HP-UX (SWA) Server.

11.31

PA-RISC and IA64

Red Hat Enterprise Linux

5.x

64-bit

Red Hat Enterprise Linux 6, 7, or 8

6.x

64-bit

7.x

64-bit

8.x

64-bit

SUSE Linux Enterprise Server

11.x

x64 (64-bit native)

SuSE Linux with createrepo and python-urlgrabber installed.

12.x

x64 (64-bit native)

SuSE Linux with SMT installed.

Note:To patch SuSE 12 targets, ensure that the SuSE patch repository server is configured with SMT.

The following table lists the versions that are installed with SMT out-of-the-box, as well as the versions on which SMT must be manually installed.

Repository server version	SMT installation
SuSE 11 SP3 SuSE 11 SP4 SuSE 12 Note: SuSE recommends upgrading SuSE 12 to SuSE 12 SP1 to avoid dependency issues.	Not configured with SMT out of the box. You must manually install and configure SMT (version 11 SP3) on the repository server before you create a SuSE patch catalog.
SuSE 12 SP1 or later service pack of SuSE 12 (recommended)	SMT is shipped out-of-the-box with the operating system.

Warning: BMC strongly recommends using Zypper when creating a patching job for a patch catalog that was created using the Subscription Management Tool (SMT). For more information, see Zypper patching tool.

15.x

x64 (64-bit native)

To patch SuSE 15 targets, ensure that the patch repository server runs the SuSE 11 or 12 system and is configured with Subscription Management Tool (SMT). A server that runs SuSE 15 with RMT is not supported for the patch repository.

Oracle Enterprise Linux

(Public repository)

5.5

32-bit

64-bit

Any supported RPM-based Linux with createrepo and python-urlgrabber installed

6.x

32-bit

64-bit

7.x

64-bit

Oracle Enterprise Linux

(OL ULN repository)

7.x

64-bit

For Oracle Enterprise Linux 7.x, use a patch repository created on the system that runs Oracle Enterprise Linux 7.x. Similarly,

8.x

64-bit

for Oracle Enterprise Linux 8.x, use the patch repository created on the system that runs Oracle Enterprise Linux 8.x.

CentOS

7.x and 8.x

64-bit

For CentOS 7, use a patch repository created on the system that runs CentOS 7. Similarly, for CentOS 8, use the patch repository created on the system that runs CentOS 8. Ensure that createrepo and python-urlgrabber are installed on the CentOS system.

Debian

8.x, 9.x and 10.x

x64 (64-bit native)

Windows or Unix

Ubuntu

16.04, 18.04 and 20.04

x64 (64-bit native)

Ubuntu

Virtualization support

This section provides the list of platforms supported as virtualized environments that can be provisioned.

Operating System platform	Version	Architecture / Hardware
IBM LPAR	Power5 (Enterprise Edition Only)	-
	Power6 (Enterprise Edition Only)	-
	Power7 (Standard and Enterprise Edition)	-
Microsoft Hyper-V 3.0 Note: Generation 1 and Generation 2 Hyper-V templates from Microsoft are supported.	SCVMM 2012 SP1	-
	SCVMM 2012 R2	-
Microsoft Hyper-V 4.0 Note: Generation 1 and Generation 2 Hyper-V templates from Microsoft are supported.	SCVMM 2012 R2	-
Oracle Solaris Zones	10 u4	x86 SPARC
Red Hat Enterprise Virtualization Manager for Servers (RHEV Manager)	3.0	-
VMware ESXi Server (via vCenter Server)	6.0	-
	6.5	-
	6.7	-
VMware vCenter Server	6.0	x64
	6.5	x64
	6.7	x64

Virtual guest OS support

The following table lists the various guest operating systems supported by each server version:

*Only RHEL 7.1 GEN2 template
** The platform support is deprecated. For a complete list of deprecated platforms, see Deprecated-and-dropped-platform-support.
The deployPkg plug-in is not installed by default with open-vm tools, which may cause the guest customization to fail. For steps to install the deployPkg plug-in, see the following VMware knowledge base articles:
- Deploying Linux virtual machines fails on guest customization (2094397)
- Installing the deployPkg plug-in in a Linux virtual machine (2075048)

For more information on guest operating support customization, see the Guest OS Customization Support Matrix available from the VMware online technical documentation.

Third-party software

The following table lists the third-party software versions shipped with TrueSight Server Automation.

TrueSight Server Automation version	OpenSSL	Java Runtime Environment (JRE)^*	Apache Tomcat Web server	Shavlik SDK version	Microsoft Visual C++ Redistributable
21.02.01 21.02	1.0.2j	1.8.0_275 (AdoptOpenJDK 1.8 Update 275)	9.0.41	9.3.2644.0	Microsoft Visual C++ 2015 Redistributable Update 3

^{* TrueSight Server Automation installs multiple JREs for use by different product components. These JREs are installed in the following directories:}

^{NSH/br/java: Used by the Application Server}
^{NSH/jre: Used by the Console}
^{NSH/jre-32: Additional JRE used by a Console on a Windows 64-bit machine, to enable use of Cygwin (which is always 32-bit)}

Additionally, the following software is also shipped with TrueSight Server Automation.

TrueSight Server Automation version	Third-party application	Version of the packaged application
21.02.01 21.02	Redis Server	(Linux) 6.0.9 (Windows) Not supported

To browse and view details of the software applications discovered by BMC Atrium Discovery and Dependency Mapping, see Browsing-discovered-software-applications.

Supportability considerations forTrueSight Server Automation and BMC Cloud Lifecycle Management

This section lists the supportability considerations when using TrueSight Server Automation along with BMC Cloud Lifecycle Management.

Platform	TrueSight Server Automation	BMC Cloud Lifecycle Management
VMware	VMware 6.0 VMware 6.5 VMware 7	VMware 6.0 VMware 6.5 VMware 7
IBM	IBM pSeries 5 IBM pSeries 6 IBM pSeries 7	Not supported IBM pSeries 6 IBM pSeries 7
Microsoft Windows Hyper-V	SCVMM 2008 R2 SCVMM 2012 SP1 GA SCVMM 2012 R2 SCVMM 2016 SCVMM 2019	Not supported SCVMM 2012 SP1 GA SCVMM 2012 R2 SCVMM 2016 SCVMM 2019

Supported platforms

Supported platforms for TrueSight Server Automation installers

Supported platforms for the Smart Hub and Smart Agent

Supported platforms for native installers

Database support

Virtualization support

Virtual guest OS support

Third-party software

Supportability considerations forTrueSight Server Automation and BMC Cloud Lifecycle Management

Related topics

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