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Troubleshooting user interface issues

The following topics discuss troubleshooting issues with the BMC Server Automation Console:

Object name is not displayed correctly

You should not use non-displaying characters (such as alt-255, the null character) in object names.

Browsing an audit causes out of memory error

If browsing an audit results in an Out of Memory message for the console, increase the max heap size of the RCP client (the console) to 1024MB. (The default is 512MB.) Then restart the console. You can change the setting in the <installDirectory>/CM/rcp/launcher.inifile.

Custom command fails but does not display error message

In certain scenarios, a custom command could fail without displaying an error message. One example of such a scenario is when a managed host is resolvable on the Application Server but not on the client. The error message that the server is not resolvable appears only briefly and then closes.

Workaround: Examine the definition of the custom command. The default behavior for custom commands is to close the command immediately after completion. If the Command Options section has the Close the command window as soon as the operation has finished option selected, clear that selection and run the command again.

 

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BMC Server Automation 8.3