Generating data for support

The Generate Support Data tool generates data about the Application Server and other components in the BMC Server Automation environment, and packages the data into a zip file. This data is useful for diagnostic purposes when you contact Customer Support.

To generate data for customer support

1. In the BMC Server Automation Console, select Configuration > Generate Support Data.
2. In the Generate Support Data dialog box, do one of the following to select the Application Servers from which you want to collect data.
   • Accept the default selection (the Application Server to which you are connected).
   • Click the Browse button (three dots) and select one or more Application Servers from the Select Application Servers dialog box. (The Select Application Servers dialog box lists only Application Servers configured to use the same database and file server and that are currently accessible.)
      To select multiple Application Servers, use Shift + Click or Ctrl + Click.
3. Select the data you want to include in the zip file. Click Select All or click the data types you want.The [confluence_table-plus] macro is a standalone macro and it cannot be used inline. Click on this message for details.
   This macro generates standalone content. As a consequence you need to make sure to use a syntax that separates your macro from the content before and after it so that it's on a line by itself. For example in XWiki Syntax 2.0+ this means having 2 newline characters (a.k.a line breaks) separating your macro from the content before and after it.
4. Click Generate Data.
5. Specify a path to a location where you want to store the zip file.
6. In the Object Name field, enter a name for the zip file.
7. Click Save.

For each Application Server you select, BMC Server Automation generates data and creates a zip file. If you select multiple Application Servers, the zip file for each is named based on the file name you specified plus the Application Server name. For example, suppose you selected configserver1 and appserver1 and specify data_10_08.zip as the file name. The zip files created are named data_10_08-configserver1.zip and data_10_08-appserver1.zip.