Collecting diagnostics

BMC Server Automation provides several tools that you can use to collect data for diagnosing issues and working with Customer Support:

• Generate Support Data — Generates data about Application Servers and other components of the BMC Server Automation environment and packages the data into a zip file.

• You can also use the following tools for monitoring and diagnosing issues in the BMC Server Automation environment:
  • Application Server Diagnostics — Runs predefined tests that evaluate the status of the BMC Server Automation environment while it is running and identifies problems.
  • Database Diagnostics — Run predefined tests from the command line that evaluate the status of the BMC Server Automation database and identifies potential issues.
  • DEBUG_MODE_ENABLED job property — Provides additional diagnostic information to the job log.