Preventing conflict between installation programs and Data Execution Prevention

The Windows operating systems that BMC Server Automation supports can have Data Execution Prevention enabled at a level that prohibit the BMC Server Automation installation programs from running. This section describes actions to prevent this conflict.

For information about Data Execution Prevention, see Microsoft Knowledge Base article 875352.

If the computer on which you are installing BMC Server Automation has Data Execution Prevention enabled, you must add an exception for the installation programs or reduce the level of protection to allow all executables to run.

To add an exception for a BMC Server Automation installation program

1. Open Control Panel.
2. Double-click System.
3. Select the Advanced tab.
4. In the Performance pane, click Settings.
5. Select the Data Execution Prevention tab.
6. Click Turn on DEP for all programs and services except those I select.
7. Click Add.
8. Select the installation program for which you want to add an exception. Then click Open.
9. Click OK two times.
10. Restart the computer.