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FAQs and additional resources

This topic provides information that supplements the BMC Decision Support for Server Automation 8.5.00 documentation. It contains the following sections:

Frequently asked questions

This section provides answers to frequently asked questions (FAQ) about BMC Decision Support for Server Automation.

What happened to all the PDFs for this product?

Where to find information previously provided in a guide or manual

Document title

Found here in

BMC BladeLogic Decision Support for Server Automation
Installation Guide: for Oracle

BMC BladeLogic Decision Support for Server Automation
Installation Guide: for SQL Server

BMC BladeLogic Decision Support for Server Automation Database Administrator Guide

BMC BladeLogic Decision Support for Server Automation User Guide

BMC BladeLogic Decision Support for Server Automation User Guide: Report Authoring

Where do I find release note information?

The following table describes where you can find information previously provided in release notes.

Type of information

Found here in

New features (enhancements) and other information in 8.5.01

 

New features (enhancements) and other information in 8.5.00

  • Issues corrected by the base release and its service packs and patches
  • Issues that are currently open
Where can I find technical bulletins?

Technical bulletins contained information delivered after a product was released, often in conjunction with a service pack or patch for that release.

Where to find information previously provided in a technical bulletin

Type of technical bulletin

Found here in

Contents of a service pack or patch and instructions particular to it

Other information

Placed in context throughout this space, but listed and linked to in Technical bulletins. You will not have this topic in the first release of the product such as 8.5.00.

Where do I find information that was previously published as a flash bulletin?

Flashes contained urgent information about product issues and are delivered after a product is released. On docs.bmc.com, this information is delivered in an "Urgent issues" topic, under Release notes and notices. If this topic does not exist for a given product release, no urgent issues have been discovered for that release.

Is all the content for BMC Decision Support for Server Automation 8.5.00 in this space?

Yes, all the content for BMC Decision Support for Server Automation 8.5.00 is in this space.

I’d like a PDF of just selected information. How can I do that?

The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.  

Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF

  1. Click the Export icon in the upper-right. 1744830844926-963.png
  2. From the Export menu, select PDF.
  3. Follow the prompts for page selection and other options.
  4. Click Export.

 

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Where can I find information about the platforms currently supported for BMC Decision Support for Server Automation product versions?

You can find information about supported platforms on BMC Support Central, under Product Availability and Compatibility.

What are the supported BMC Server Automation versions?

For information about supported BMC Server Automation versions, see BMC-Server-Automation-requirements.

Which versions of third-party products are supported by BMC Decision Support for Server Automation?

Product version

Java Runtime Environment (JRE) version (shipped with product)

Apache Tomcat version for BMC Decision Support for Server Automation Console

Apache Tomcat version for reports portal (Cognos)

Apache HTTP Server (Web Server) version

OpenSSL version

8.5.01

7 Update 55

7.0.23

6.0.35

2.2.27

1.0.1h

8.5.00

6 Update 37

7.0.23

6.0.35

2.2.24

1.0.1e

Where do I find content_templates.zip in BMC Decision Support for Server Automation?

For information Inventory templates, see Installing-Inventory-templates-and-other-scripts.

I need to write a custom report. Where do I start?

See Creating-ad-hoc-reports.

I don't have access to Report Studio in BMC Decision Support for Server Automation? What should I do?

To use Report Studio, you must purchase a license for it and then enable it using the instructions that you are given when you purchase the license. To obtain the license, contact BMC Support.

How do I edit existing reports?

You can edit existing reports using Report Studio. To use Report Studio, you must purchase a license for it and then enable it using the instructions that you are given when you purchase the license. For information about editing reports, see the IBM Cognos Business Intelligence Report Studio Professional Authoring User Guide at PDFs.

How do I create a report template and customize the branding?

See Creating-report-templates-and-customizing-branding.

How do I change the default timeout period for the BMC Decision Support for Server Automation portal?

See Accessing-the-portal.

How do I create report views?

For information about creating report views, see the IBM Cognos Connection User Guide at PDFs.

Additional resources from BMC

The following BMC sites provide information outside of the BMC Decision Support for Server Automation 8.5 documentation that you might find helpful: 

 

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