Skip to Content
Information
Unsupported content This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Installation fails if target directory contains spaces

On Microsoft Windows, the installation program fails with an error message similar to the following message:

'D:\BMC' is not recognized as an internal or external command, operable program, or batch file

This type of error occurs in the following scenarios:

  • If you are trying to install the product in a directory path that
    • contains spaces, and,
    • was created when 8dot3 short name creation was disabled
  • If the 8dot3 name creation is disabled and the directories are being created by the installation program
Warning

Note

The steps to resolve this issue involve editing of the registry. Back up the registry before you make any changes to it.

To resolve this issue

  1. If one or more directories contain spaces and do not have the short names created, delete those directories and skip to step 2.
    If you do not want to delete those directories, follow these steps:
    1. Enable the 8dot3 name creation. To enable the 8dot3 name creation, set the value of the NtfsDisable8dot3NameCreation registry entry to 0 (enabled for all volumes on the system) or 2 (enabled for all volumes except the system volume).
    2. Restart the computer.
    3. Create the substitute directories, and restart the installation with the new directory path.
  2. Ensure that the 8dot3 name creation is enabled. To enable the 8dot3 name creation, set the value of the NtfsDisable8dot3NameCreation registry entry to 0 (enabled for all volumes on the system) or 2 (enabled for all volumes except the system volume).
  3. Restart the computer.
  4. Create directories with the required name, and restart the installation.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Decision Support for Server Automation 8.3