Integrating
Using the service oriented interface in BMC Change Automation, you can integrate an automation system with the BMC Remedy Change Management system.
About the Service-oriented interface
BMC Change Automation provides interfaces to:
- Establish bidirectional communication and enable collaboration between an automation system and BMC Remedy Change Management.
- Create and update change records.
- Leverage the underlying services through the web services.
- Provide resilience and create a change record with minimal information.
- Periodically poll for updates to the change record.
- Integrate third-party automation systems to interact with BMC Remedy Change Management.
Architecture of Service-oriented interface
The following diagram depicts the web services architecture used in BMC Change Automation.
Where to go from here
Use the information in the following table to navigate to the topic relevant to your goal.
Goal | Instruction |
|---|---|
Understand the concept of service-oriented interface | |
Validate the BMC Change Automation integration | |
Understand the field mappings | |
Create a change record using the inbound web service | |
Receive change record updates using the outbound web service | |
Use BMC Atrium Orchestrator workflows and adapters | |
Create a task template using the web service | |
Leverage additional BMC Atrium Orchestrator workflows |