Advanced configurations

This section provides advanced configurations to enhance the capabilities of your solution as per your business requirements.

Configurations in BMC Remedy Change Management

The following table provides links to relevant topics based on your goal:

Goal	Instruction
Understand the global change rules that impact requests from automation systems	Configuring-change-rules-for-requests-from-automation-system
Understand change template selection rules Get information about scenarios where change template selection rules are applied Configure and use change template selection rules	Configuring-change-template-selection-rules
Get an overview of default process flow applied to change record in BMC Change Automation Get information about scenarios where auto approval is applied to a change record Understand the steps involved in defining change process flow and approval process for a change record	Defining-change-process-flow-and-approval-process
Archive data and perform data cleanup	Data-cleanup-and-archival

The following table provides links to relevant topics based on your goal:

Goal	Instruction
Understand how data from an automation system and change management system is stored in BMC Atrium Orchestrator Review step-by-step procedure to configure the data persistence interval to suit your business needs	Configuring-data-persistence-interval
Understand how the change record updates are polled by BMC Atrium Orchestrator Review step-by-step procedure to configure the data polling interval to suit your business needs	Configuring-polling-interval
Understand the format of web service URLs in BMC Atrium Orchestrator Configure the format of the web service URL to connect to BMC Remedy IT Service Management	Configuring-URL-information-to-connect-with-BMC-Remedy-IT-Service-Management
Understand the need to configure external database type Review step-by-step procedure to configure the external database type	Configuring-external-database-type-in-BMC-Atrium-Orchestrator