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Troubleshooting usage of the portal

See the following sections when analyzing problems that occur during portal usage:

Internet Explorer 11 experiences random timeouts

At random moments an Internet Explorer 11 browser can fail to navigate and instead sends you back to the portal's login page. A message says that the session has timed out.

To work around the problem:

  1. Use Internet Explorer's security settings to add the portal host as a trusted site.
  2. Keep the Enable Protected Mode option unchecked.

Filtering of search results can make it appear as though no results are returned

When you are searching for anything other than servers, only the first 100 results are returned from BSA to BladeLogic Portal. If you have applied search filters, they may potentially exclude all 100 results, making it appear as though there are no results.

To confirm that you do have search results, temporarily clear filters.

Note that there are no restrictions to the number of results returned when searching for servers.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC BladeLogic Portal 2.2