Troubleshooting the Value Dashboard

The following questions may help you resolve problems using the Value Dashboard:

• • • Why can't I see any output for the Value Dashboard?
    • The Value Dashboard was not successfully imported. How can I import it?
    • My Value Dashboard output does not change.
    • My Value Dashboard figures for a particular month have changed.
    • Do I need special permissions to run the Value Dashboard?
    • How do I change the URL of the BMC Decision Support for Server Automation server from https to http?
    • What should I do if the Value Dashboard fails to obtain information?

Why can't I see any output for the Value Dashboard?

• The value dashboard report may have been imported but it could still be running for the first time.
• The value dashboard report might not have been imported successfully into the BMC BladeLogic Decision Support for Server Automation environment. For instructions on importing the report, see To import the value dashboard report into your reporting environment.

The Value Dashboard was not successfully imported. How can I import it?

See To import the value dashboard report into your reporting environment.

My Value Dashboard output does not change.

• View the run history of the report in in BMC BladeLogic Decision Support for Server Automation to determine if the value dashboard report is running.
• Check if the value dashboard report's schedule is enabled.

My Value Dashboard figures for a particular month have changed.

The ETL tool may have inserted some data for that month. This scenario can occur if your ETL run frequency is once or twice a month.

Do I need special permissions to run the Value Dashboard?

The data warehouse user must be granted certain permissions. For details, see Configuring-the-Value-Dashboard.

How do I change the URL of the BMC Decision Support for Server Automation server from https to http?

1. Open the file server for BMC Server Automation (typically located at <install_location/NSH/storage>) and find dashboard-1.0.zip.
2. Open dashboard-1.0.zip, and then open dashboard/html_constants.properties.
3. Change the last line of the file so the URL of the BMC Decision Support for Server Automation server begins with html_value_dashboard_url=http, instead of https.
4. Save your change.
5. In BMC Server Automation, rerun the BSA Dashboard Job.

What should I do if the Value Dashboard fails to obtain information?

Try the following:

• In BMC Server Automation, confirm that the BMC Decision Support for Server Automation server is specified in the parameters for the BSA Dashboard Script. Open Depot/BMC Maintenance/BSA Dashboard Script and click the Parameters tab at bottom to see the parameters.
• Confirm that connectivity exists with the BMC Decision Support for Server Automation server by opening a command line, launching Network Shell, and running the agentinfo command against the BMC Decision Support for Server Automation server. (Enter agentinfo <bdssa_server>.) 

• Also to confirm connectivity, execute the following from a command line:

  Version of BMC Server Automation	Command to execute
  Version 8.5 and later	nexec -l -i -ncq <bdssa_server> nsh -c 'echo -E "$BDS_HOME"' | tr -d '\r‘
  Versions earlier than 8.5	nexec -l -i -ncq <bdssa_server> nsh -c 'echo -E "$BLREPORTS_HOME"' | tr -d '\r‘