Analyzing probable cause

Overview

This procedure helps you analyze the probable cause for a service degradation event by obtaining job history for a server or event. The PCA results page shows BMC BladeLogic Server Automation jobs that have executed in the same time frame as the event you are troubleshooting. If a job has executed, the results page shows the server where the job ran, the job name, job type, and the start and end time of the job.

To analyze probable cause

The following table provides an overview of the user tasks involved in this use case. Details are provided in the referenced BMC Software documents, available by clicking the links provided.

Task

Product involved

Description and references

Step 1: View BMC BladeLogic Server Automation device history

BMC ProactiveNet Performance Management

View history for a server or device managed by BMC BladeLogic Server Automation by taking one of the following actions. For more information on these actions or the device history you obtain, see "Viewing BMC BladeLogic device history information" in BMC ProactiveNet Users Guide.

  • Detailed information — Use the Events View to select an event. Click the Tools menu icon for that event. Then, from the Tools menu, select BladeLogic Device History. The BladeLogic Device History screen displays history for a device for 24 hours prior to and 30 minutes after the time stamp of the event you selected.
  • Summarized information — Use the Events View to select the event for which you want history. Then click the PCA icon. The BladeLogic History column in the Probable Cause Analysis results page for the selected event shows a summary of the BMC BladeLogic device history.

 

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