Troubleshooting for visualizing business service relationships

General concepts

During configuration, if the Component Discovery or Snapshot Jobs fail, the problem is with BMC BladeLogic Server Automation.

If Snapshot Jobs are successful but you are not seeing data in the BL2Atrium views, the problem lies in the BMC BladeLogic Decision Support for Server Automation ETL data extraction.

If the BL2Atrium views show data but nothing is visible in BMC Atrium CMDB, the problem lies in the data exchanges. Refer to the BMC Atrium Integration Engine debugging logs.

If the reconciliation job fails, the problem lies in BMC Atrium CMDB.

Issue: Cannot launch CI Viewer and examine information

From within the BMC BladeLogic Server Automation console, you cannot launch the CI Viewer and examine information about the server and its business relationships in BMC Atrium CMDB.

There are two kinds of issues in this use case:

• Server data was not correctly transferred from BMC BladeLogic Server Automation to BMC Atrium CMDB, so when you launch BMC Atrium Explorer it gives you an error about being unable to find the CI.
  
  To investigate this kind of issue, check each of the following stages to see where the issue occurs:
  
  
  • Check data transfer - BMC BladeLogic Server Automation to BMC BladeLogic Decision Support for Server Automation
    
    
  • Check data transfer - BMC BladeLogic Decision Support for Server Automation to Atrium CMDB source dataset (BMC.BL)
    
    
  • Check reconciliation to Atrium CMDB golden dataset (BMC.ASSET)
    
    
• An error occurred launching BMC Atrium Explorer.
  
  To investigate this kind of issue, access BMC Atrium Core and verify that you can launch BMC Atrium Explorer successfully:
  
  
  1. Access the BMC Remedy Action Request System by using the following URL in a browser:
     http://<midTierServer>:<port>/arsys/forms/<ARserverName>
     
  2. Log on.
  3. Click the Atrium Core Console link.
  4. When it comes up, choose Application Launcher > Applications > Explorer.