Creating and configuring BMC Remedy ITSM user accounts for continuous compliance for databases

To create and update change and incident tickets in BMC Remedy ITSM, you must create a BMC Remedy user account. The account:

• Is used to manage change and incident tickets
• Must have permission to create, modify, and delete change, task, and incident records
• Must be dedicated to the BMC Atrium Orchestrator, and not used by other users or applications
• Must have a logon ID of orchestrationuser, or if you are implementing multiple solutions, BMC recommends that you use the following convention for the BMC Remedy account user names:
  • ccsuser for Continuous Compliance for Servers
  • ccnuser for Continuous Compliance for Networks
  • ccduser for Continuous Compliance for Databases

To create a BMC Remedy user account for the solution, complete the following steps:

1. Log in to the BMC Remedy ITSM system with administrative privileges.
2. From the IT Home page, click Application Administration Console.
3. Click Standard Configuration tab.
4. From the Configuration for company list, select your company.
5. Select People > Create.

6. Complete the fields on the User Account Creation (People) window as shown in the following table:
   User account creation (People) window fields

   Field	Description
   First Name	Enter Atrium as the first name for the user account.
   Last Name	Enter Orchestrator as the last name for the user account.
   Client type	Select a client type.
   Profile Status	Select Enabled.
   Client Sensitivity	Select Standard. For VIP, select No.
   Support Staff	Select Yes. Selecting Yes displays the Support Groups tab. Select the Change Management group that your incident and change templates use.
   Assignment Availability	Select Yes.
   Phone Number	Assign a phone number.
   Company	Select the company for the OA-Management integration.
   Site	Select a site.

7. Click the Login/Access Details tab, and complete the fields listed in the following table.
   Login/Access Details tab fields

   Field	Description
   Login ID	Enter the account name. For example, enter orchestrationuser, or a solution-specific ID if you are implementing multiple solutions (for example, ccnuser for Continuous Compliance for Networks).
   Password	Enter a password to use later for configuring the AR Server Adaptor in BMC Atrium Orchestrator.
   License Type	Select Fixed.
   Full Text License Type	Select None.
   Access Restrictions	Select Unrestricted Access.

8. Click Save.
9. Select Update Permission Groups.
10. In the Permission Group window, add the following permission groups with their associated License Type. The License Type must be set to Fixed, where applicable.
    • Administrator
    • Incident Master
    • Incident Config
    • Infrastructure Change Master
    • Task Manager
    • Infrastructure Change Config
    • Config Categorization Admin

    • Config Group Mapping Admin

      Note

      Adding the Incident Master permission group automatically adds Asset Viewer permission, which is a required permission.

11. Click Close and click Save.