Activating and configuring the Security Incident Handling line of business

The Security Incident Handling line of business is available out of the box in the Draft status. Before a Security case business analyst activates the line of business to start using it, the Security case business analyst must complete the following configurations:

  • Create agents and assign roles
  • Create categories for the line of business
  • Define support groups
  • Select the email profile

Related topics

Setting-up-and-going-live

Creating Foundation data specific to BMC Helix Business Workflows

Process for activating and configuring Security Incident Handling

The following image shows the steps to activate and configure Security Incident Handling:

23304_SIH_activate.png

Before you begin

Define agents, categories, and support groups for the Security Incident Handling line of business. Learn how you can create line of business specific Foundation data for the line of business:

Action

Reference

Create agents, support groups, and assign roles.

Create categories.

To activate and configure the Security Incident Handling line of business

  1.  As a security case business analyst, click Settings in BMC Helix Business Workflows.
  2. Select Line of Business > Manage Line of Business.
    233_SIH_ManageLineOfBusiness.jpg
  3. (Optional) View the agents, categories, and support groups that you've assigned to the Security Incident Handling line of business in Mid Tier.
  4. On the General tab, select the Default email profile to use to send emails.
  5. If you have defined a custom process to send emails, select the Custom process for email profile.
    Learn more about defining a custom process in Configuring a custom process for an outgoing email profile.
  6. Change the Status of the line of business to Active.
  7. Click Save.

Where to go from here

Enabling-BMC-Helix-ITSM-integration-and-Asset-integration

 

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