This documentation supports the 25.1 version of BMC Helix for Security Incident Handling.To view an earlier version, select the version from the Product version menu.

Creating and managing security cases

Security cases are created in BMC Helix Business Workflows in the following ways:

  • Manually by using the Create case or Quick case forms
  • From BMC Helix Digital Workplace
  • From BMC Helix Virtual Agent
  • Through email
  • Using the Create Case API through security scanning tools, such as CrowdStrike

BMC Helix Business Workflows uses BMC Helix iPaaS to integrate with the scanning tool to create security cases. Learn how cases are created through BMC Helix iPaaS in Creating BMC Helix Business Workflows cases from CrowdStrike cases by using Jitterbit Harmony.

Related topics

Product-overview

Case creation options

Learn how cases are created and managed in BMC Helix Business Workflows:

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*