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Unable to view Chinese characters in the Smart Report PDF

When you download a Smart Report as a PDF file, the Chinese characters in the report are not displayed.

Solution

Ensure that TrueSight Smart Reporting - Platform is enabled to export Chinese characters. To do this, perform the following tasks:

  1. Use the following URL to open the TrueSight Smart Reporting - Platform login page:
    https://<TrueSight Smart Reporting hostname>:port/tsr 
  2. In the Log in as list, select TrueSight Smart Reporting - Admin.
  3. In the User Name and Password fields, enter the TrueSight Smart Reporting - Platform administrator credentials.
  4. Click LOG IN.
  5. In the upper right corner, click the menu icon menu_icon.png, and click Admin Console.
  6. Under Administration, click Configuration.
  7. Click the tssr_region_icon.png icon, and expand Text Formats.
  8. In the Default Language Font list, select any of the Chinese fonts.
  9. Click Save.

 

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TrueSight Smart Reporting - Platform 20.02