This topic provides information that supplements the
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Platform documentation.
Frequently asked questions
This section provides answers to frequently asked questions (FAQs) about
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Platform.
Where do I find release note information?
The following table describes where you can find information previously provided in release notes.
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New features (enhancements) and other information | |
- Issues corrected by the base release and its service packs and patches
- Issues that are currently open
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Where do I find information that was previously published as a flash bulletin?
Flashes contained urgent information about product issues and are delivered after a product is released. On docs.bmc.com, this information is delivered in an "Urgent issues" topic, under Release-notes-and-notices. If this topic does not exist for a given product release, no urgent issues have been discovered for that release.
I’d like a PDF of just selected information. How can I get that?
The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
- Click the Export icon in the upper-right.
- From the Export menu, select PDF.
- Follow the prompts for page selection and other options.
- Click Export.
Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.
How do I size my TrueSight Orchestration database?
Sizing a database can be one of the most arduous tasks a database administrator, analyst or developer must attend to. It is time consuming and more hours go into analyzing the database than actually sizing it. There are some tools that can efficiently size a database before deployment. For example, one can use ERwin to determine how large the database will become in N number of months. One could also a database with random data using products like Datatect. Of course one can do the math themselves which is more often the case than not.
Note
A common mistake that happens when one attempts to size a database without the aid of a 3rd party product is to miss the space used by indexes, foreign keys and constraints.
Fortunately,
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has relatively little to do with databases for its own purposes. The notable exception is the metrics data that it can collect. Storing the metric data in an external standalone RDBMS is considered a best practice. When sizing that database, a general rule of thumb is that approximately 700 MB of space is required to retain up to a month of metric data.
Is it better for performance to have one large workflow or many smaller workflows?
Technically, it is less resource intensive to have larger or more coarse workflows than it is to have many smaller workflows. Large numbers of small workflows have a measurable impact on the grid requiring more processing, memory, and disk space to properly utilize and maintain. However, one must consider readability and the relative simplicity of decomposing larger workflows into smaller more concise workflows. Moreover, the more succinct and focused the workflow is, the more reusable it will become in other workflows.
Is the product multi-threaded? Was it developed on Windows or Unix?
Yes, the product is multi-threaded. It is written in Java, which is largely OS-agnostic and highly portable. The development team uses both Windows and UNIX for its development.
What kind of hardware do other TrueSight Orchestration customer uses?
Customers tend to run
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on virtual machines. However, using physical hardware provides best performance and stability.
Is the system maintaining a record of all actions performed against events by users and by the system. If yes, where?
If auditing is configured, then
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will record actions that are performed by users on the grid (e.g. configuring an adapter, activating a module, etc.).
What are the logs and where are they kept?
Repository logs (named repository.log) are located in the AO_HOME/repository/logs folder.
Grid peer component logs (named grid.log and processes.log) are located in the AO_HOME/tomcat/logs folder.
How does one configure the level of logging?
Logging level is configured using the Grid Manager web UI. Navigate to Manage > Peer > edit the peer(pencil button) → Configure Logging button.
Top Knowledge Articles from BMC Customer Support
BMC Communities maintains a list of the top 10 Knowledge Articles (KAs) as recommended by the Customer Support team for Some content is unavailable due to permissions.
.
The KAs are selected by a combination of both the collective experience of the team and other quantitative factors, with the goal of sharing the most relevant and useful information in a easy to consume format.
See Top TrueSight Orchestration Knowledge Articles for the list. For a complete list of Knowledge Articles for
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, see
Articles from the BMC Knowledge Base - TrueSight Orchestration.
Searching Knowledge Articles
From the Customer Support Knowledge Base page, in you can choose to search by
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Platform and then enter a search string. You might want to search for one of the following:
- A string from an error message to locate KAs related to that string
- A task that you want to perform
- A behavior that you see while working with the product
For example, if you see an error that includes the phrase "invalid transform" and you search for that string, the results will include a link to TrueSight Orchestration workflow throws "invalid transform" errors when input data contains quotes KA000084014.
Additional resources from BMC