Creating a new mapping

This scenario describes creating a mapping for a customized Remedy adapter called Customer Support Remedy using the SD:CreateCust form. The purpose of this mapping is to load new customer information quickly to a custom Remedy ITSM system.

Before you begin

1. This scenario assumes that you created a new workflow that gathers customer information from the registration database and loads it to Customer Support's Remedy ITSM system. 
2. From the

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   Development Studio activity palette, select the Integration Mapping activity and connect it to the end of the current workflow.

To create a new mapping

1. On the

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   Development Studio process canvas, double-click the Integration Mapping activity and select a target system.

   Warning

   Note

   The options consist of the Remedy adapters enabled on this grid, but not the other system adapters enabled on the same grid.
   
   If

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   Development Studio is not connected to a grid, the login window appears.

2. Select the name of the adapter connected to a Remedy system.
3. Select the operation.
4. Select the SD:CreateCust form.

5. Define the required inputs.

   Column	Description
   Target field	Displays a list of all of the fields available for the form
   Required	Specifies if the target field is required
   Type	Indicates the attribute type. Sample values: Date/Time, Text
   Input value	Specifies the value for the input.

6. Define the required outputs.

   Column	Description
   Source field	Displays a list of all of the fields available for the form
   Type	Indicates the attribute type. Sample values: Date/Time, Text
   Output context item	Specifies the context item. By default, the context item is the same name as the Source Field. You can display the context item Browser with a list of all available context items and select another context item, or create a new context item whose name is different than Source field.

7. Define a context item.