Troubleshooting
Read the Release-notes-and-notices for this release. Your problem might be a listed in the Known-and-corrected-issues for this release.
If you still cannot solve the problem, log into the Customer Portal on the BMC website. http://www.bmc.com/support. You can also interact with a widespread community of TSO users and experts on BMC Communities. Ask TrueSight Orchestration community
Feature | Reference |
|---|---|
Gathering information before contacting BMC Customer Support | |
Log files | |
Error messages | |
Installation | |
Remedy Single Sign-On | |
Server components such as the peers (CDP, AP, LAP, HA-CDP) | |
Development Studio | |
Operator Control Panel (OCP) | |
Health and Value dashboards | |
Database issues | |
JVM memory | |
Web Services |
Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*