Creating a new mapping

This scenario describes creating a mapping for a customized Remedy adapter called Customer Support Remedy using the SD:CreateCust form. The purpose of this mapping is to load new customer information quickly to a custom Remedy ITSM system.

Before you begin

1. This scenario assumes that you created a new workflow that gathers customer information from the registration database and loads it to Customer Support's Remedy ITSM system. 
2. From the TrueSight Orchestration Development Studio activity palette, select the Integration Mapping activity and connect it to the end of the current workflow.

To create a new mapping

1. On the TrueSight Orchestration Development Studio process canvas, double-click the Integration Mapping activity and select a target system.

   Warning

   Note

   The options consist of the Remedy adapters enabled on this grid, but not the other system adapters enabled on the same grid.
   
   If TrueSight Orchestration Development Studio is not connected to a grid, the login window appears.

2. Select the name of the adapter connected to a Remedy system.
3. Select the operation.
4. Select the SD:CreateCust form.

5. Define the required inputs.

   Column	Description
   Target field	Displays a list of all of the fields available for the form
   Required	Specifies if the target field is required
   Type	Indicates the attribute type. Sample values: Date/Time, Text
   Input value	Specifies the value for the input.

6. Define the required outputs.

   Column	Description
   Source field	Displays a list of all of the fields available for the form
   Type	Indicates the attribute type. Sample values: Date/Time, Text
   Output context item	Specifies the context item. By default, the context item is the same name as the Source Field. You can display the context item Browser with a list of all available context items and select another context item, or create a new context item whose name is different than Source field.

7. Define a context item.