Performing upgrades from 7.8.x and 7.9 with ASSO to 20.02 with RSSO

Notes

• BMC Atrium Single Sign-On is not supported for use with

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  Platform 7.9.01 and later versions.
• Check the Release-notes-and-notices area for information about service packs, patches, and content versions that are available for

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  .
• Complete the steps in Preparing-for-upgrade
• Review the information in Preparing-for-upgrades-from-7-8-x-and-7-9-with-ASSO-to-20-02-with-RSSO and ensure that you have performed required pre-upgrade steps.
• If you install an embedded version of Remedy Single Sign-On during the upgrade process, after the upgrade you must complete the steps in Configuring-a-fail-safe-enterprise-service-bus-after-upgrade.

• This upgrade does not support migrating users and groups from Atrium Single Sign-On to Remedy Single Sign-On. You need to recreate your users, groups, and group assignments when Remedy SSO is installed in your environment (see Creating-and-managing-local-users-and-roles-in-Remedy-Single-Sign-On).

  • If you are upgrading with the embedded Remedy SSO service, after the upgrade, in Remedy SSO recreate your local users and groups (called roles in Remedy SSO) and assign users to the appropriate roles.
  • If you are upgrading with an external Remedy SSO service, before or after the upgrade, in Remedy SSO recreate your local users and groups (called roles in Remedy SSO) and assign users to the appropriate roles.