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TrueSight Orchestration Operator Control Panel fails to start

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administrators can use these steps if the

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Operator Control Panel fails to start and displays the following error:

The server returned an error:java.lang.RuntimeException: Cant handle request because grid identifier couldnt be determined for grid name = "gridName".

  1. In Grid Manager, verify the name of the grid:
    • If the grid name is different (other than the case) from the one that appears in the error message, contact your system administrator for further troubleshooting. Do not proceed further.
    • If the name is the same as the grid name that appears in the error message except for the case, proceed as follows:
  2. On the CDP computer, stop the authentication service and CDP service.
  3. Using a text editor, open the \\AO_Home\tomcat\conf\context.xml file.

  4. Search for grid and change the value to match exactly the name of the grid.

    Warning

    Note

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    Operator Control Panel requires the grid name to match exactly and is case-sensitive. For example, if the name of the grid is GRID1, the value in the grid statement in the context.xml file must be all uppercase: GRID1.

  5. Save the context.xml file.
  6. Restart the authentication service and CDP service.

 

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TrueSight Orchestration Platform 20.02