System requirements

Before you install the product, ensure that your environment meets the hardware and software requirements listed in the following topics:

• • System requirements for TrueSight Orchestration – Classic mode
  • Supported browsers
  • Supported operating systems
  • Supported databases for platform metrics
  • Supported external databases for the repository
  • Java requirements
  • Authentication requirements
  • Implementing system parameters in standard environments
  • How log files affect disk space

To get complete compatibility information, use the BMC Product Compatibility Utility.

System requirements for TrueSight Orchestration – Classic mode

In a classic mode, you deploy the product on servers (physical or virtual).  

You must allocate sufficient resources to a component that is running on a virtual machine. Ensure that 

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is the only product running on its host computer. 

The following table lists the system requirements for the 

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components.

Component	Application memory (Java Heap) 1	Number of processors (quad core or better)	Runtime disk space requirements	Installation disk space requirements
Repository	2 GB	1	40 GB	100 MB
CDP	8 GB 2	2	40 GB	140 MB
AP	8 GB 2	2	40 GB	140 MB
LAP	4 GB	2	40 GB	100 MB
HA-CDP	8 GB 2	2	40 GB	140 MB
Some content is unavailable due to permissions. Development Studio	2 GB	2	20 GB	300 MB
Some content is unavailable due to permissions. Operator Control Panel	1 GB	1	1 GB	100 MB
Dashboards	4 GB	2	40 GB	100 MB

 1 Add the application memory noted to the operating system memory in accordance with the operating system vendor recommendations.

 2.a If your environment runs with high concurrent volumes and workflow complexities, increase the recommended application memory by a factor of 2x or 3x: from 8GB to 16GB or 24GB; from 4GB to 8GB or 12GB. 

2.b As the total size of the activated modules in your environment increases, you may need to increase the application memory by 2x: from 8GB to 16GB. 

Supported browsers

The following table lists the web browsers supported by 

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Platform. 

Browser	Version
Google Chrome	77 (64-bit) Validated against the version at the time of the release
Microsoft Edge	Latest version
Mozilla Firefox	Latest version

Supported operating systems

The following table lists the supported operating systems for

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Platform server components.

Platform component	Supported OS	Supported versions	Hardware
Some content is unavailable due to permissions. servers (Classic deployment) (Includes the repository and peers such as CDP, AP, LAP, and HA-CDP)	Red Hat Enterprise Linux	8.2 7.9 7 6.x	x86_64
	Microsoft Windows Server	2019 Standard 2016 Standard	x64
	SUSE Linux Enterprise Server	15 SP2	64-bit

The following table lists the supported operating systems for 

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Development Studio. 

Some content is unavailable due to permissions. component	OS	Version	Hardware
Development Studio	Microsoft Windows Server	2019 2016	x64
	Microsoft Windows	10 Enterprise	x86_64

Supported databases for platform metrics

The following table lists the supported databases for

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Platform metrics.

Database	Architecture
Microsoft SQL Server 2019	64-bit
Microsoft SQL Server 2017	64-bit
Microsoft SQL Server 2016	64-bit
MySQL 5.7	64-bit
Oracle 19c	64-bit
Oracle 19c RAC New in 20.02.01 Oracle Exadata supported on Enterprise Edition (Extreme Performance and High Performance)	64-bit
PostgreSQL 9.x	64-bit

Supported external databases for the repository

You can configure the repository with the following supported external databases: 

• MySQL
• Oracle
• DB2
• Microsoft SQL Server

Java requirements

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Platform uses AdoptOpenJRE8u202. BMC recommends that you upgrade to the latest platform version to get all the available fixes and security updates. 

Authentication requirements

Remedy Single Sign-On (external or embedded) is the authentication tool that must be installed and configured with TrueSight Orchestration . 

The following versions are supported:

Remedy SSO (external)	20.02 19.08 19.05 19.02 18.11 18.08  18.05 18.02 9.1.03
Remedy SSO (embedded) Note: Installed with platform components	20.02

Implementing system parameters in standard environments

To implement the parameters from the preceding table in a single-server demonstration/POC environment, you must provide:

• 6-8 GB for the repository, CDP, and

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  Operator Control Panel
• 2 CPUs
• 10 GB of runtime disk space allocated to 

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To implement the parameters from the preceding table in a two-server production environment, you must provide:

• Server 1: 2 GB, 1 CPU, 40 GB disk space allocated to the repository
• Server 2: 8 GB, 2 CPUs, 40 GB disk space allocated to a CDP and

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  Operator Control Panel

How log files affect disk space

During runtime, each component creates at least one log file set, the size of which depends on your configuration. The CDP, AP, and 

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Development Studio can also be configured to create a second log file set.

An individual log file can retain up to 4 MB of data. Upon reaching the maximum log size, the active log file is archived and a new active log is created. A standard log set might contain one active log and up to nine archive log files, each requiring 40 MB of disk space.