Updating a mapping

For this scenario, the mapping must be updated to reflect the changes in the Remedy system. A new field called Instant_Message is now part of the SD:CreateCust form in the Customer Support Remedy System. The workflow designer has modified the first part of the workflow to collect the IM value from the registration database and assign it to a context item called IM_CI.

To update a mapping

1. With the existing workflow open on the

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   Development Studio process canvas, select the Integration Mapping activity containing the mappings to the SD:CreateCust form.
2. Query the list of available fields from the SD:CreateCust form from the target Remedy system. If you are not logged on to the system, you will be prompted to enter your credentials.
3. Add the Instant_Message field to the Input Mapping table.
4. Associate the Instant_Message field to the IM_CI context item.
5. Click Save.