Task Management module configuration for ServiceNow

The Task Management module contains configuration information used by each of the workflows. The module provides complete configuration for ServiceNow. 

To view the module configuration

  1. Using TrueSight Orchestration Development Studio Project Navigator, open the Task Management module, and double-click configuration.
  2. Select ServiceNow to review the configuration settings for ServiceNow.

The following table details the default Task Management module configuration values in a ServiceNow environment. 

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Default configuration values for Task Management module

Configuration Item

Description or value

Adapter

ServiceNowActor

Version

1.0

System_Type

ServiceNow

Item_Type

task

Approval_Status_Mappings

<approval-status-mappings>
 <mapping name="Not Yet Requested" type="string">Not Yet Requested</mapping>
 <mapping name="Requested" type="string">Requested</mapping>
 <mapping name="Approved" type="string">Approved</mapping>
 <mapping name="Rejected" type="string">Rejected</mapping>
 <mapping name="Cancelled" type="string">Cancelled</mapping>
 <mapping name="Duplicate" type="string">Duplicate</mapping>
 <mapping name="No Longer Required" type="string">No Longer Required</mapping>
</approval-status-mappings>

Status_Mappings

<change-request-status-mappings>
 <mapping name="Pending" type="string">Pending</mapping>
 <mapping name="Open" type="string">Open</mapping>
 <mapping name="Work In Progress" type="string">Work In Progress</mapping>
 <mapping name="Closed Complete" type="string">Closed Complete</mapping>
 <mapping name="Closed Incomplete" type="string">Closed Incomplete</mapping>
 <mapping name="Closed Skipped" type="string">Closed Skipped</mapping>
</change-request-status-mappings>

Collection

<values>
 <field name="somename" />
</values>

Contact_Type_Mappings

<contact-type-mappings>
 <mapping name="email" type="string">email</mapping>
 <mapping name="phone" type="string">phone</mapping>
 <mapping name="self-service" type="string">self-service</mapping>
 <mapping name="walk-in" type="string">walk-in</mapping>
</contact-type-mappings>

Create_Task_Mappings

<mappings>
 <task-open type="integer" location="header" version="default">active</task-open>
 <activity-due type="int" location="header" version="default">activity_due</activity-due>
 <approval type="string" location="instance" version="default">approval</approval>
 <approval-history type="string" location="instance" version="default">approval_history</approval-history>
 <approval-set type="string" location="instance" version="default">approval_set</approval-set>
 <assigned-to type="string" location="header" version="default">assigned_to</assigned-to>
 <assignment-group type="String" location="description-structure" version="default">assignment_group</assignment-group>
 <business-duration type="String" location="description-structure" version="default">business_duration</business-duration>
 <calendar-duration type="String" location="description-structure" version="default">calendar_duration</calendar-duration>
 <close-notes type="String" location="description-structure" version="default">close_notes</close-notes>
 <closed-at type="String" location="description-structure" version="default">closed_at</closed-at>
 <closed-by type="String" location="description-structure" version="default">closed_by</closed-by>
 <ci-name type="string" location="middle" version="default">cmdb_ci</ci-name>
 <comments type="string" location="middle" version="default">comments</comments>
 <comments-and-work-notes type="string" location="middle" version="default">comments_and_work_notes</comments-and-work-notes>
 <company type="string" location="header" version="default">company</company>
 <contact-type type="string" location="header" version="default">contact_type</contact-type>
 <correlation-display type="string" location="header" version="default">correlation_display</correlation-display>
 <correlation-id type="string" location="header" version="default">correlation_id</correlation-id>
 <delivery-plan type="string" location="header" version="default">delivery_plan</delivery-plan>
 <delivery-task type="string" location="header" version="default">delivery_task</delivery-task>
 <description type="string" location="header" version="default">description</description>
 <scheduled-end-date type="string" location="header" version="default">due_date</scheduled-end-date>
 <escalation type="integer" location="header" version="default">escalation</escalation>
 <scheduled-start-date type="string" location="header" version="default">expected_start</scheduled-start-date>
 <follow-up type="string" location="header" version="default">follow_up</follow-up>
 <group-list type="string" location="header" version="default">group_list</group-list>
 <impact type="integer" location="instance" version="default">impact</impact>
 <knowledge type="boolean" location="instance" version="default">knowledge</knowledge>
 <location type="string" location="instance" version="default">location</location>
 <made-sla type="boolean" location="instance" version="default">made_sla</made-sla>
 <task-id type="string" location="instance" version="default">number</task-id>
 <opened-at type="string" location="instance" version="default">opened_at</opened-at>
 <opened-by type="string" location="instance" version="default">opened_by</opened-by>
 <order type="integer" location="instance" version="default">order</order>
 <parent type="string" location="header" version="default">parent</parent>
 <priority type="string" version="default">priority</priority>
 <reassignment-count type="integer" location="instance" version="default">reassignment_count</reassignment-count>
 <short-description type="string" version="default">short_description</short-description>
 <skills type="string" version="default">skills</skills>
 <sla-due type="string" version="default">sla_due</sla-due>
 <status type="integer" location="header" version="default">state</status>
 <time-worked type="string" location="header" version="default">time_worked</time-worked>
 <upon-approval type="string" location="header" version="default">upon_approval</upon-approval>
 <upon-reject type="string" location="header" version="default">upon_reject</upon-reject>
 <urgency type="integer" location="instance" version="default">urgency</urgency>
 <user-input type="DateTime" location="header" version="default">user_input</user-input>
 <watch-list type="DateTime" location="header" version="default">watch_list</watch-list>
 <work-end type="DateTime" location="header" version="default">work_end</work-end>
 <notes type="string" location="header" version="default">work_notes</notes>
 <work-notes type="string" location="header" version="default">work_notes</work-notes>
 <work-notes-list type="DateTime" location="header" version="default">work_notes_list</work-notes-list>
 <work-start type="DateTime" location="header" version="default">work_start</work-start>
</mappings>

Create_Task_Relationship_Mappings

<mappings>
 <mapping name="ci field name">ci-item</mapping>
 <mapping name="import set table name">task_ci</mapping>
 <mapping name="item type">importset</mapping>
</mappings>

Current_Phase_Mappings

<phase-mapping>
 <mapping name="Not Yet Requested" type="string">Not Yet Requested</mapping>
 <mapping name="Approved" type="string">Approved</mapping>
 <mapping name="Rejected" type="string">Rejected</mapping>
 <mapping name="Requested" type="string">Requested</mapping>
</phase-mapping>

Escalation_Mappings

<escalation-mappings>
 <mapping name="Normal" type="string">Normal</mapping>
 <mapping name="Moderate" type="string">Moderate</mapping>
 <mapping name="High" type="string">High</mapping>
 <mapping name="Overdue" type="string">Overdue</mapping>
</escalation-mappings>

Escalation_Type_Mappings

<escalation-mappings>
 <mappings name="Normal" type="integer">0</mappings>
 <mappings name="Moderate" type="integer">1</mappings>
 <mappings name="High" type="integer">2</mappings>
 <mappings name="Overdue" type="integer">3</mappings>
</escalation-mappings>

Impact_Mappings

<impact-mappings>
 <mapping name="1 - High" type="string">1 - High</mapping>
 <mapping name="2 - Medium" type="string">2 - Medium</mapping>
 <mapping name="3 - Low" type="string">3 - Low</mapping>
</impact-mappings>

Priority_Mappings

<priority-mappings>
 <mapping name="1 - Critical" type="string">1 - Critical</mapping>
 <mapping name="2 - High" type="string">2 - High</mapping>
 <mapping name="3 - Moderate" type="string">3 - Moderate</mapping>
 <mapping name="4 - Low" type="string">4 - Low</mapping>
 <mapping name="5 - Planning" type="string">5 - Planning</mapping>
</priority-mappings>

Priority_Mappings_For_Query_Result

<priority-mappings>
 <mapping name="(1)" type="sting">1 - Critical</mapping>
 <mapping name="(2)" type="string">2 - High</mapping>
 <mapping name="(3)" type="string">3 - Moderate</mapping>
 <mapping name="(4)" type="string">4 - Low</mapping>
 <mapping name="(5)" type="string">5 - Planning</mapping>
</priority-mappings>

Proxy_Settings

<proxy-settings>
 <host />
 <port />
 <user-name />
 <password />
</proxy-settings>

Query_Task_Mappings

<mappings>
 <task-open type="integer" location="header" version="default">active</task-open>
 <activity-due type="int" location="header" version="default">activity-due</activity-due>
 <approval type="string" location="instance" version="default">approval</approval>
 <approval-set type="string" location="instance" version="default">approval-set</approval-set>
 <assigned-to type="string" location="header" version="default">assigned-to</assigned-to>
 <assignment-group type="String" location="description-structure" version="default">assignment-group</assignment-group>
 <business-duration type="String" location="description-structure" version="default">business-duration</business-duration>
 <calendar-duration type="String" location="description-structure" version="default">calendar-duration</calendar-duration>
 <close-notes type="String" location="description-structure" version="default">close-notes</close-notes>
 <actual-end-date type="String" location="description-structure" version="default">closed-at</actual-end-date>
 <closed-by type="String" location="description-structure" version="default">closed-by</closed-by>
 <ci-name type="string" location="middle" version="default">cmdb-ci</ci-name>
 <comments-and-work-notes type="string" location="middle" version="default">comments-and-work-notes</comments-and-work-notes>
 <company type="string" location="header" version="default">company</company>
 <contact-type type="string" location="header" version="default">contact-type</contact-type>
 <correlation-display type="string" location="header" version="default">correlation-display</correlation-display>
 <correlation-id type="string" location="header" version="default">correlation-id</correlation-id>
 <delivery-plan type="string" location="header" version="default">delivery-plan</delivery-plan>
 <delivery-task type="string" location="header" version="default">delivery-task</delivery-task>
 <description type="string" location="header" version="default">description</description>
 <scheduled-end-date type="string" location="header" version="default">due-date</scheduled-end-date>
 <escalation type="integer" location="header" version="default">escalation</escalation>
 <scheduled-start-date type="string" location="header" version="default">expected-start</scheduled-start-date>
 <follow-up type="string" location="header" version="default">follow-up</follow-up>
 <group-list type="string" location="header" version="default">group-list</group-list>
 <impact type="integer" location="instance" version="default">impact</impact>
 <knowledge type="boolean" location="instance" version="default">knowledge</knowledge>
 <location type="string" location="instance" version="default">location</location>
 <made-sla type="boolean" location="instance" version="default">made-sla</made-sla>
 <task-id type="string" location="instance" version="default">number</task-id>
 <actual-start-date type="string" location="instance" version="default">opened-at</actual-start-date>
 <opened-by type="string" location="instance" version="default">opened-by</opened-by>
 <order type="integer" location="instance" version="default">order</order>
 <parent type="string" location="header" version="default">parent</parent>
 <priority type="string" version="default">priority</priority>
 <reassignment-count type="integer" location="instance" version="default">reassignment-count</reassignment-count>
 <short-description type="string" version="default">short-description</short-description>
 <skills type="string" version="default">skills</skills>
 <sla-due type="string" version="default">sla-due</sla-due>
 <status type="integer" location="header" version="default">state</status>
 <sys-class-name type="string" location="header" version="default">sys-class-name</sys-class-name>
 <sys-created-by type="string" location="header" version="default">sys-created-by</sys-created-by>
 <sys-created-on type="string" location="header" version="default">sys-created-on</sys-created-on>
 <sys-domain type="string" location="header" version="default">sys-domain</sys-domain>
 <sys-id type="string" location="header" version="default">sys-id</sys-id>
 <sys-mod-count type="integer" location="header" version="default">sys-mod-count</sys-mod-count>
 <sys-updated-by type="string" location="header" version="default">sys-updated-by</sys-updated-by>
 <sys-updated-on type="string" location="header" version="default">sys-updated-on</sys-updated-on>
 <time-worked type="string" location="header" version="default">time-worked</time-worked>
 <upon-approval type="string" location="header" version="default">upon-approval</upon-approval>
 <upon-reject type="string" location="header" version="default">upon-reject</upon-reject>
 <urgency type="integer" location="instance" version="default">urgency</urgency>
 <user-input type="DateTime" location="header" version="default">user-input</user-input>
 <watch-list type="DateTime" location="header" version="default">watch-list</watch-list>
 <work-end type="DateTime" location="header" version="default">work-end</work-end>
 <notes type="string" location="header" version="default">work-notes</notes>
 <work-notes type="string" location="header" version="default">work-notes</work-notes>
 <work-notes-list type="DateTime" location="header" version="default">work-notes-list</work-notes-list>
 <work-start type="DateTime" location="header" version="default">work-start</work-start>
 <assignee type="string" location="header" version="default">assigned_to</assignee>
 <assignee-group type="String" location="header" version="default">assignment_group</assignee-group>
 <task-type type="String" location="header" version="default">change-task-type</task-type>
 <planned-start-date type="String" location="description-structure" version="default">planned-start-date</planned-start-date>
 <planned-end-date type="String" location="description-structure" version="default">planned-end-date</planned-end-date>
 <on-hold type="String" location="description-structure" version="default">on-hold</on-hold>
 <on-hold-reason type="String" location="description-structure" version="default">on-hold-reason</on-hold-reason>
</mappings>

Query_Task_Relationship_Mappings

<mappings>
 <applied>applied</applied>
 <ci-name>ci-item</ci-name>
 <task-id>task</task-id>
 <sys-created-by>sys-created-by</sys-created-by>
 <sys-created-on>sys-created-on</sys-created-on>
 <sys-id>sys-id</sys-id>
 <sys-mod-count>sys-mod-count</sys-mod-count>
 <sys-updated-by>sys-updated-by</sys-updated-by>
 <sys-updated-on>sys-updated-on</sys-updated-on>
</mappings>

Task_Mappings

<mappings>
 <task-open type="integer" location="header" version="default">active</task-open>
 <activity-due type="int" location="header" version="default">activity_due</activity-due>
 <approval type="string" location="instance" version="default">approval</approval>
 <approval-set type="string" location="instance" version="default">approval_set</approval-set>
 <assigned-to type="string" location="header" version="default">assigned-to</assigned-to>
 <assignment-group type="String" location="description-structure" version="default">assignment_group</assignment-group>
 <business-duration type="String" location="description-structure" version="default">business_duration</business-duration>
 <calendar-duration type="String" location="description-structure" version="default">calendar_duration</calendar-duration>
 <close-notes type="String" location="description-structure" version="default">close_notes</close-notes>
 <closed-at type="String" location="description-structure" version="default">closed_at</closed-at>
 <closed-by type="String" location="description-structure" version="default">closed_by</closed-by>
 <ci-name type="string" location="middle" version="default">cmdb_ci</ci-name>
 <comments-and-work-notes type="string" location="middle" version="default">comments_and_work_notes</comments-and-work-notes>
 <company type="string" location="header" version="default">company</company>
 <contact-type type="string" location="header" version="default">contact_type</contact-type>
 <correlation-display type="string" location="header" version="default">correlation_display</correlation-display>
 <correlation-id type="string" location="header" version="default">correlation_id</correlation-id>
 <delivery-plan type="string" location="header" version="default">delivery_plan</delivery-plan>
 <delivery-task type="string" location="header" version="default">delivery_task</delivery-task>
 <description type="string" location="header" version="default">description</description>
 <scheduled-end-date type="string" location="header" version="default">due_date</scheduled-end-date>
 <escalation type="integer" location="header" version="default">escalation</escalation>
 <scheduled-start-date type="string" location="header" version="default">expected_start</scheduled-start-date>
 <follow-up type="string" location="header" version="default">follow_up</follow-up>
 <group-list type="string" location="header" version="default">group_list</group-list>
 <impact type="integer" location="instance" version="default">impact</impact>
 <knowledge type="boolean" location="instance" version="default">knowledge</knowledge>
 <location type="string" location="instance" version="default">location</location>
 <made-sla type="boolean" location="instance" version="default">made_sla</made-sla>
 <task-id type="string" location="instance" version="default">number</task-id>
 <opened-at type="string" location="instance" version="default">opened_at</opened-at>
 <opened-by type="string" location="instance" version="default">opened_by</opened-by>
 <order type="integer" location="instance" version="default">order</order>
 <parent type="string" location="header" version="default">parent</parent>
 <priority type="string" version="default">priority</priority>
 <reassignment-count type="integer" location="instance" version="default">reassignment_count</reassignment-count>
 <short-description type="string" version="default">short_description</short-description>
 <skills type="string" version="default">skills</skills>
 <sla-due type="string" version="default">sla_due</sla-due>
 <status type="integer" location="header" version="default">state</status>
 <sys-class-name type="string" location="header" version="default">sys_class_name</sys-class-name>
 <sys-created-by type="string" location="header" version="default">sys_created_by</sys-created-by>
 <sys-created-on type="string" location="header" version="default">sys_created_on</sys-created-on>
 <sys-domain type="string" location="header" version="default">sys_domain</sys-domain>
 <sys-id type="string" location="header" version="default">sys_id</sys-id>
 <sys-mod-count type="integer" location="header" version="default">sys_mod_count</sys-mod-count>
 <sys-updated-by type="string" location="header" version="default">sys_updated_by</sys-updated-by>
 <sys-updated-on type="string" location="header" version="default">sys_updated_on</sys-updated-on>
 <time-worked type="string" location="header" version="default">time_worked</time-worked>
 <upon-approval type="string" location="header" version="default">upon_approval</upon-approval>
 <upon-reject type="string" location="header" version="default">upon_reject</upon-reject>
 <urgency type="integer" location="instance" version="default">urgency</urgency>
 <user-input type="DateTime" location="header" version="default">user_input</user-input>
 <watch-list type="DateTime" location="header" version="default">watch_list</watch-list>
 <work-end type="DateTime" location="header" version="default">work_end</work-end>
 <work-notes-list type="DateTime" location="header" version="default">work_notes_list</work-notes-list>
 <work-start type="DateTime" location="header" version="default">work_start</work-start>
</mappings>

Task_State_Mappings

<task-state-mappings>
 <mapping name="Active" type="string">Active</mapping>
 <mapping name="Awaiting Approval" type="string">Awaiting Approval</mapping>
 <mapping name="Awaiting Evidence" type="string">Awaiting Evidence</mapping>
 <mapping name="Awaiting Problem" type="string">Awaiting Problem</mapping>
 <mapping name="Awaiting User Info" type="string">Awaiting User Info</mapping>
 <mapping name="Closed Complete" type="string">Closed Complete</mapping>
 <mapping name="Closed Incomplete" type="string">Closed Incomplete</mapping>
 <mapping name="Closed Skipped" type="string">Closed Skipped</mapping>
 <mapping name="Closed/Resolved" type="string">Closed/Resolved</mapping>
 <mapping name="Deploy/Launch" type="string">Deploy/Launch</mapping>
 <mapping name="Draft" type="string">Draft</mapping>
 <mapping name="Known Error" type="string">Known Error</mapping>
 <mapping name="New" type="string">New</mapping>
 <mapping name="On Hold" type="string">On Hold</mapping>
 <mapping name="Pending Change" type="string">Pending Change</mapping>
 <mapping name="Resolved" type="string">Resolved</mapping>
 <mapping name="Scoping" type="string">Scoping</mapping>
 <mapping name="Testing/QA" type="string">Testing/QA</mapping>
 <mapping name="Work in Progress" type="string">Work in Progress</mapping>
 <mapping name="Pending" label="Pending" type="string">-5</mapping>
 <mapping name="Open" label="Open" type="string">1</mapping>
 <mapping name="In Progress" label="In Progress" type="string">2</mapping>
 <mapping name="Closed" label="Closed" type="string">3</mapping>
 <mapping name="Canceled" label="Canceled" type="string">4</mapping>
</task-state-mappings>

Update_Task_Mappings

<mappings>
 <task-open type="integer" location="header" version="default">active</task-open>
 <activity-due type="int" location="header" version="default">activity-due</activity-due>
 <approval type="string" location="instance" version="default">approval</approval>
 <approval-history type="string" location="instance" version="default">approval-history</approval-history>
 <approval-set type="string" location="instance" version="default">approval-set</approval-set>
 <assigned-to type="string" location="header" version="default">assigned-to</assigned-to>
 <assignment-group type="String" location="description-structure" version="default">assignment-group</assignment-group>
 <business-duration type="String" location="description-structure" version="default">business-duration</business-duration>
 <calendar-duration type="String" location="description-structure" version="default">calendar-duration</calendar-duration>
 <close-notes type="String" location="description-structure" version="default">close-notes</close-notes>
 <closed-at type="String" location="description-structure" version="default">closed-at</closed-at>
 <closed-by type="String" location="description-structure" version="default">closed-by</closed-by>
 <ci-name type="string" location="middle" version="default">cmdb-ci</ci-name>
 <comments type="string" location="middle" version="default">comments</comments>
 <comments-and-work-notes type="string" location="middle" version="default">comments-and-work-notes</comments-and-work-notes>
 <company type="string" location="header" version="default">company</company>
 <contact-type type="string" location="header" version="default">contact-type</contact-type>
 <correlation-display type="string" location="header" version="default">correlation-display</correlation-display>
 <correlation-id type="string" location="header" version="default">correlation-id</correlation-id>
 <delivery-plan type="string" location="header" version="default">delivery-plan</delivery-plan>
 <delivery-task type="string" location="header" version="default">delivery-task</delivery-task>
 <description type="string" location="header" version="default">description</description>
 <due-date type="string" location="header" version="default">due-date</due-date>
 <escalation type="integer" location="header" version="default">escalation</escalation>
 <expected-start type="string" location="header" version="default">expected-start</expected-start>
 <follow-up type="string" location="header" version="default">follow-up</follow-up>
 <group-list type="string" location="header" version="default">group-list</group-list>
 <impact type="integer" location="instance" version="default">impact</impact>
 <knowledge type="boolean" location="instance" version="default">knowledge</knowledge>
 <location type="string" location="instance" version="default">location</location>
 <made-sla type="boolean" location="instance" version="default">made-sla</made-sla>
 <task-id type="string" location="instance" version="default">number</task-id>
 <opened-at type="string" location="instance" version="default">opened-at</opened-at>
 <opened-by type="string" location="instance" version="default">opened-by</opened-by>
 <order type="integer" location="instance" version="default">order</order>
 <parent type="string" location="header" version="default">parent</parent>
 <priority type="string" version="default">priority</priority>
 <reassignment-count type="integer" location="instance" version="default">reassignment-count</reassignment-count>
 <short-description type="string" version="default">short-description</short-description>
 <skills type="string" version="default">skills</skills>
 <sla-due type="string" version="default">sla-due</sla-due>
 <status type="integer" location="header" version="default">state</status>
 <sys-id type="string" location="header" version="default">sys-id</sys-id>
 <time-worked type="string" location="header" version="default">time-worked</time-worked>
 <upon-approval type="string" location="header" version="default">upon-approval</upon-approval>
 <upon-reject type="string" location="header" version="default">upon-reject</upon-reject>
 <urgency type="integer" location="instance" version="default">urgency</urgency>
 <user-input type="string" location="header" version="default">user-input</user-input>
 <watch-list type="string" location="header" version="default">watch-list</watch-list>
 <work-end type="string" location="header" version="default">work-end</work-end>
 <notes type="string" location="header" version="default">work-notes</notes>
 <work-notes-list type="string" location="header" version="default">work-notes-list</work-notes-list>
 <work-start type="string" location="header" version="default">work-start</work-start>
</mappings>

Task_Type_Mappings

<type-mappings>
 <mapping name="Planning" label="Planning" type="string">planning</mapping>
 <mapping name="Implementation" label="Implementation" type="string">implementation</mapping>
 <mapping name="Testing" label="Testing" type="string">testing</mapping>
 <mapping name="Review" label="Review" type="string">review</mapping>
</type-mappings>

Update_Task_Mappings

<mappings>
 <task-open type="integer" location="header" version="default">active</task-open>
 <activity-due type="int" location="header" version="default">activity_due</activity-due>
 <approval type="string" location="instance" version="default">approval</approval>
 <approval-history type="string" location="instance" version="default">approval_history</approval-history>
 <approval-set type="string" location="instance" version="default">approval_set</approval-set>
 <assigned-to type="string" location="header" version="default">assigned_to</assigned-to>
 <assignment-group type="String" location="description-structure" version="default">assignment_group</assignment-group>
 <business-duration type="String" location="description-structure" version="default">business_duration</business-duration>
 <calendar-duration type="String" location="description-structure" version="default">calendar_duration</calendar-duration>
 <close-notes type="String" location="description-structure" version="default">close_notes</close-notes>
 <actual-end-date type="String" location="description-structure" version="default">closed_at</actual-end-date>
 <closed-by type="String" location="description-structure" version="default">closed_by</closed-by>
 <ci-name type="string" location="middle" version="default">cmdb_ci</ci-name>
 <comments type="string" location="middle" version="default">comments</comments>
 <comments-and-work-notes type="string" location="middle" version="default">comments_and_work_notes</comments-and-work-notes>
 <company type="string" location="header" version="default">company</company>
 <contact-type type="string" location="header" version="default">contact_type</contact-type>
 <correlation-display type="string" location="header" version="default">correlation_display</correlation-display>
 <correlation-id type="string" location="header" version="default">correlation_id</correlation-id>
 <delivery-plan type="string" location="header" version="default">delivery_plan</delivery-plan>
 <delivery-task type="string" location="header" version="default">delivery_task</delivery-task>
 <description type="string" location="header" version="default">description</description>
 <scheduled-end-date type="string" location="header" version="default">due_date</scheduled-end-date>
 <escalation type="integer" location="header" version="default">escalation</escalation>
 <scheduled-start-date type="string" location="header" version="default">expected_start</scheduled-start-date>
 <follow-up type="string" location="header" version="default">follow_up</follow-up>
 <group-list type="string" location="header" version="default">group_list</group-list>
 <impact type="integer" location="instance" version="default">impact</impact>
 <knowledge type="boolean" location="instance" version="default">knowledge</knowledge>
 <location type="string" location="instance" version="default">location</location>
 <made-sla type="boolean" location="instance" version="default">made_sla</made-sla>
 <task-id type="string" location="instance" version="default">number</task-id>
 <actual-start-date type="string" location="instance" version="default">opened_at</actual-start-date>
 <opened-by type="string" location="instance" version="default">opened_by</opened-by>
 <order type="integer" location="instance" version="default">order</order>
 <parent type="string" location="header" version="default">parent</parent>
 <priority type="string" version="default">priority</priority>
 <reassignment-count type="integer" location="instance" version="default">reassignment_count</reassignment-count>
 <short-description type="string" version="default">short_description</short-description>
 <skills type="string" version="default">skills</skills>
 <sla-due type="string" version="default">sla_due</sla-due>
 <status type="integer" location="header" version="default">state</status>
 <sys-id type="string" location="header" version="default">sys_id</sys-id>
 <time-worked type="string" location="header" version="default">time_worked</time-worked>
 <upon-approval type="string" location="header" version="default">upon_approval</upon-approval>
 <upon-reject type="string" location="header" version="default">upon_reject</upon-reject>
 <urgency type="integer" location="instance" version="default">urgency</urgency>
 <user-input type="string" location="header" version="default">user_input</user-input>
 <watch-list type="string" location="header" version="default">watch_list</watch-list>
 <work-end type="string" location="header" version="default">work_end</work-end>
 <notes type="string" location="header" version="default">work_notes</notes>
 <work-notes type="string" location="header" version="default">work_notes</work-notes>
 <work-notes-list type="string" location="header" version="default">work_notes_list</work-notes-list>
 <work-start type="string" location="header" version="default">work_start</work-start>
 <assignee type="string" location="header" version="default">assigned_to</assignee>
 <assignee-group type="String" location="header" version="default">assignment_group</assignee-group>
 <task-type type="String" location="header" version="default">change-task-type</task-type>
 <planned-start-date type="String" location="description-structure" version="default">planned-start-date</planned-start-date>
 <planned-end-date type="String" location="description-structure" version="default">planned-end-date</planned-end-date>
 <on-hold type="String" location="description-structure" version="default">on-hold</on-hold>
 <on-hold-reason type="String" location="description-structure" version="default">on-hold-reason</on-hold-reason>
</mappings>

Urgency_Mappings

<urgency-mappings>
 <mapping name="1 - High" type="string">1 - High</mapping>
 <mapping name="2 - Medium" type="string">2 - Medium</mapping>
 <mapping name="3 - Low" type="string">3 - Low</mapping>
</urgency-mappings>

 

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