Start Service

This topic provides an overview and instructions to use the workflow to enable triage and remediation for starting any service.

This action is available in TrueSight Operations Management 11.3.02 as Restart Service.

Overview

When an event indicating that a service is down on a Windows or a Linux operating system appears in TrueSight Presentation Server, operators can launch an orchestration action, Start Service, to restart the service. Relevant workflows in TrueSight Orchestration are triggered, which verify whether the service is down, and then restart the service. A post-remediation workflow confirms whether the service is restarted and sends the notification back to the Presentation Server. The triage and remediation of the event is now complete.

By default, TrueSight Orchestration does not create incidents. Incidents are created using TrueSight Operations Management integration with BMC Remedy IT Service Management (ITSM). TrueSight Orchestration only updates incidents during the event orchestration process.

For starting a service, change integration is not required and is disabled by default.

What do I need to get started?

Requirements for TrueSight Presentation Server

Add TrueSight Orchestration as a component to integrate with Presentation Server.
Ensure that the user that you provide to integrate with TrueSight Operations Management is a part of the AoAdmin group in Remedy Single Sign-On.
Ensure that you have the permission to view and initiate Orchestration actions from events. This permission is governed by the Allow Orchestrator Actions permission on the Administration > Roles page.

(Optional) If you plan to integrate with BMC Remedy IT Service Management, ensure that Presentation Server 11.3.03 is integrated with BMC Service Resolution (BSR) or Proactive Service Resolution (PSR).
Warning
Note
The ability to set up and use Proactive Service Resolution will be available with the release of TrueSight Operations Management version 11.3.03.
(Optional) To automate the event orchestration process for restarting the server, see Managing-Orchestration-policies.

For more information, see Using-Orchestration-actions-to-enable-triage-and-remediation-of-events.

Requirements for TrueSight Orchestration

Ensure that Event Orchestration runbook is installed on the compatible TrueSight Orchestration Platform.
See Installing-the-Event-Orchestration-runbook.
Ensure that the following adapters and modules required for this use case are configured and enabled on the TrueSight Orchestration peer.
Click here to see the list of adapters and modules
- Adapters:
  BMC Remedy AR System
  Command Line
  PowerShell
  SSH
  REST
  Web Services
  Windows Command
  For more information, see Configuring-adapters-in-the-Event-Orchestration-runbook.
- Modules:
  AMP-AD-BMC-Remedy-ARS
  AutoPilot-AD-Utilities
  AutoPilot-OA-Applications_Utilities
  AutoPilot-OA-BAOGridManagement
  AutoPilot-OA-Common_Utilities
  AutoPilot-OA-Credentials_Store
  AutoPilot-OA-Errors
  AutoPilot-OA-Event_Orchestration
  AutoPilot-OA-File_Utilities
  AutoPilot-OA-ITSM_Automation
  AutoPilot-OA-Network_Utilities
  BMC-SA-Event_Orchestration
  BMC-SA-Event_Orchestration_Configuration
  BMC-SA-Event_Orchestration_Service_Down
  For more information, see Configuring-modules-in-the-Event-Orchestration-runbook.
Warning
Is there a way to configure and enable content in one go?
Yes. You can configure and enable the adapters and modules from the installation wizard. After the installation is complete, the adapters and modules are already configured and enabled on the grid. You can only update the configuration if it is required for a use case.
For more information, see Installing-the-Event-Orchestration-runbook.

How to start a service?

To start any service, you must launch an Orchestration action for a given event in TrueSight Presentation Server.

On the TrueSight Presentation Server console, go to the Monitoring > Events page.
Click the action menu of the desired event and select Launch Orchestration Actions > Start Service.
A status message indicating whether the action initiation was successful is displayed at the top of the page.
To view the event orchestration process performed for this action, see the related events.
Related events describe the end-to-end process that starts with initiating triage and ends with the event orchestration completed status.

Where to go next?

You have successfully used the out-of-the-box workflow to start service. To add orchestration actions for events that match your requirements, see Adding-a-custom-use-case-to-enable-Orchestration-actions.