Configuration roadmap for BMC Service Desk Automation run book


This section describes how to configure BMC Service Request Management, BMC Remedy IT Service Management, and TrueSight Orchestration products to set up and run the Service Desk Automation run book in your environment. 

The following table lists the steps required to perform the configuration tasks. 

Action

Product

Additional information

1. Create an orchestration user

BMC Remedy ITSM

2. Create a business service and a navigational category for the service

BMC Service Request Management

3. Create a service request definition

BMC Service Request Management

4. (Optional) Configure MyIT

BMC MyIT

5. (Optional) Collect business metrics for the run book

BMC Service Request Management/
TrueSight Orchestration 

6. Configure and enable adapters

TrueSight Orchestration

7. Configure modules

TrueSight Orchestration

To view the TrueSight Orchestration module workflows

TrueSight Orchestration

The procedures described in this section are specific to the configuration settings required for the example Unlock Account use case, however, you can use similar settings for configuring the BMC Service Desk Automation run book for automating use cases that match your requirement. 

 

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