Understanding concept elements
A concept contains elements that represent the fields that are common among systems in a set of system types. To be included in the set of system types, the target system must provide a persistent store that is based on a common data model and an abstract definition for its primary data attributes.
The following table lists each system types and the abstract definition for its primary data:
System type and definition table
System type | Definition |
|---|---|
Change Management | change |
Incident Management | incident |
Task Management | task |
Each of these target system types must also implement a set of actions that are common across all vendor implementations.
In the Change Management module, the common data model describes the infrastructure change or change. The elements in the concept represent the common fields from the target systems. The following table contains some of the concept elements that describe change:
Change concept elements table
Concept element name | Type | Description |
|---|---|---|
change-id | int | A unique identifier supplied by the target system when a change is created |
description | string | Plain text description of the change record |
status | string | Lifecycle state of the change record |
impact | string | Level of impact to the target system as a result of the change |
urgency | string | Urgency associated with the change |
change-type | string | One of the change record types that are defined in the target system |
timing | string | Timing of the change |
risk-level | string | Level of risk incurred by performing the change |
company | string | Company name of the customer's organization |
location-company | string | Company's location |
first-name | string | First name of the customer requesting the change |
last-name | string | Last name of the customer requesting the change |
priority | string | Used to facilitate prioritization of change records |
In the case of the Change Management module, the concept contains few elements when compared to the thousands of fields founds in most Change Management systems. As shown in the following figure, the common data fields are then normalized to a concept:
Common data fields
