Installation roadmap for BMC Service Desk Automation run book
This topic describes the installation road map to implement the BMC Service Desk Automation run book.
Required products
Consult the following table for the products required for implementing the BMC Service Desk Automation run book integrating with BMC Service Request Management and BMC MyIT.
Product | Supported | What to install |
|---|---|---|
BMC Remedy AR System | 9.1 9.0 8.1.02 | Includes the BMC Remedy Mid-Tier. For more information about installing the BMC Remedy Mid-Tier, see Installing BMC Remedy AR System. |
BMC Atrium Core | 9.1 9.0 8.1.02 | Install all of the following BMC Atrium CMDB components.
For more information about installing the BMC Atrium CMDB components, see Installing BMC Atrium Core. |
BMC Remedy | 9.1 9.0 8.1.02 | Install BMC Remedy ITSM Change Management version 9.0 and BMC Remedy ITSM Incident Management version 9.0 or later. For information about installing these products, see Installing BMC Remedy ITSM . |
BMC Service Request | 9.1 9.0 8.1.02 | Install BMC Service Request Management version 9.0 or later. For more information about installing BMC Service Request Management, see Installing BMC Service Request Management. |
BMC MyIT (Optional)
| 2.6 | Install BMC MyIT version 2.6. For more information, see Installing BMC MyIT. Note: You must install BMC MyIT only if you want to automate fulfillment of the BMC MyIT requests by using the BMC Service Desk Automation run book. |
TrueSight Orchestration | 7.9 7.8 | Install the following TrueSight Orchestration Platform components:
For more information, see Installing TrueSight Orchestration Platform. |
TrueSight Orchestration | 20.19.01 | Install the latest BSM Solution for BMC Service Desk Automation. See Installing-BMC-Service-Desk-Automation-run-book. |
What’s your role
After installing the above list of products, and before installing the BMC Service Desk Automation solution run book, you must create a user account in BMC Remedy ITSM that is used specifically by TrueSight Orchestration. The user account requires privileges to perform the following tasks:
- Create business services and navigational categories
- Create service request definitions in BMC Service Request Management
- Install and configure TrueSight Orchestration content
For more information, see Creating-an-orchestration-user-account-in-BMC-Remedy-IT-Service-Management-Suite.
Where to go from here
After installing the BMC Remedy ITSM suite of products in your environment proceed to Installing-BMC-Service-Desk-Automation-run-book. For troubleshooting installation issues, see Troubleshooting-BMC-Service-Desk-Automation-run-book.