Configuring BMC Remedy ITSM and SRM for the Service Desk Automation run book

After you install the BMC Service Desk Automation run book, you can now configure the BMC Remedy ITSM and BMC Service Request Management applications to use the run book. When you install BMC Service Desk Automation run book, the artifacts installed with the run book such as the application templates, operational categories, and filters can be used for configuring the BMC Remedy ITSM and BMC Service Request Management applications.

To configure BMC Remedy ITSM and BMC SRM complete the following steps.

Action

Product

Reference

Create an orchestration user with the required permissions

BMC Remedy ITSM

Create a business service and a navigational category for the service offering

BMC Service Request Management

Create a Service Request Definition for the service offering

BMC Service Request Management

 

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