Work Order Management module setup validation workflows

You can use the workflows in the Setup Validation folder as a template for creating new workflows and a method for testing the success of a newly created workflow. This topic describes the following Work Order Management setup validation workflows:

Test Create Work Order Association

Use the Test Create Work Order Association workflow as a template for creating a Work Order Association in BMC Remedy AR System and as a method of testing whether the association is created.

Test Create Work Order Association inputs

Input	Description	Required
<configuration name>	Specifies a configuration group defined in the module configuration Valid value: BMC_AR_System	Yes
<work orders>	Specifies an XML document providing the data template for a single or multiple concept elements You can modify values for any element in the work order XML.	Yes
<entry1 form name>	Specifies the name of the work order association form	Yes
<entry1 request id>	Specifies the request ID	Yes
<entry1 request type>	Specifies the type of request, such as Configuration Item, Change, or Incident Currently, you can associate work orders with Configuration Item, Infrastructure Change, Incident, and Work Order only.	Yes
<entry1 request description>	Specifies a description of the request	Yes
<entry2 form name>	Specifies the form name of the work order to which an association is made	Yes
<entry2 request id>	Specifies the request ID of the work order to which an association is made	Yes
<entry2 association type>	Specifies the type of association made with a work order Example: Related to	Yes

Test Create Work Order Association outputs

Output	Description
consolidated status message	Provides a process-specific explanation for the value of the consolidated success status element
consolidated success status	Provides a process-specific explanation for the value of the success or failure status in an XML document
failed work order collection	Displays the details of the failed work orders in an XML document
work orders	Provides an XML document that provides the data template for a single or multiple concept elements
success count	Displays a count of work orders that were created successfully
failure count	Displays a count of work orders that could not be created

Test Create Work Order

Use the Test Create Work Order workflow as a template for creating a work order record in BMC Remedy AR System and as a method for testing the creation of a work order.

Test Create Work Order inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid value: BMC_AR_System	Yes
work order summary	Specifies the summary of a work order Valid values: Any string	Yes
template name	Specifies the name of the work order template Valid values: Any string Example: Install Software Application	Yes

Test Create Work Order workflow outputs

Output	Description
consolidated success status	Provides a consolidated success status for each output parameter
consolidated status message	Provides a process-specific explanation for the consolidated success status element in an XML document
work orders	Provides the data template for a single or multiple concept elements in an XML document The work order concept is an XML document that contains specific elements used to assign multiple values to a single context item. Each value is associated with an element of the concept.

Test Relate Work Order and CI

Use the Test Relate Work Order and CI workflow as a template for relating a work order and a configuration item (CI) in BMC Remedy AR System and as a method of testing whether the relation is made.

Test Relate Work Order and CI inputs

Input	Description	Required
configuration name	Specifies a configuration entry defined in the module configuration Valid value: BMC_AR_System	Yes
ci reconciliation id	Specifies the reconciliation ID of the CI Valid value: Any string	Yes
work order id	Specifies a unique work order ID Example: WO0000000000243	Yes
ci name	Specifies the name of the CI Valid value: Any string	Yes

Test Relate Work Order and CI outputs

Output	Description
consolidated status message	Provides a process-specific explanation for the value of the consolidated success status element
consolidated success status	Provides a process-specific explanation for the value of the success or failure status in an XML document
failed work order collection	Displays the details of the failed work orders in an XML document
work orders	Provides an XML document that provides the data template for a single or multiple concept elements
success count	Displays a count of work orders that were created successfully
failure count	Displays a count of work orders that could not be created

Work Order Management module setup validation workflows

Test Create Work Order Association

Test Create Work Order

Test Relate Work Order and CI

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