Change Management module configuration for HP Service Center

The Change Management module contains configuration information that is used by each of the workflows. This topic describes the Change Management module configuration for HP Service Center.

To view the module configuration

  1. Using TrueSight Orchestration Development Studio Project Navigator, open the Change Management module, and double-click configuration.

  2. Select HP_ServiceCenter to review the configuration settings for the environment.
     The following table details the default Change Management module configuration values in a BMC Remedy ITSM environment.

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Change Management module configuration for HP Service Center

Module configuration item

Value

Adapter

HPSCAdapter

System_Type

HP ServiceCenter

Status_Mappings

 <change-request-status-mappings>
 <mapping name="Initial" type="string">initial</mapping>
 <mapping name="Pending" type="string">pending</mapping>
 <mapping name="Closed" type="string">closed</mapping>
 <mapping name="Waiting" type="string">waiting</mapping>
 <mapping name="Reopened" type="string">reopened</mapping>
</change-request-status-mappings>

Version

v6.2

Concept_Template

<Changes>
 <Change />
</Changes>

Risk_Level_Mappings

<risk-level-mappings>
 <mapping name="0 - No Risk" type="string">0</mapping>
 <mapping name="1 - Low Risk" type="string">1</mapping>
 <mapping name="2 - Some Risk" type="string">2</mapping>
 <mapping name="3 - Moderate Risk" type="string">3</mapping>
 <mapping name="4 - High Risk" type="string">4</mapping>
 <mapping name="5 - Very High Risk" type="string">5</mapping>
</risk-level-mappings>

Impact_Mappings

<impact-mappings>
 <mapping name="1 - Enterprise" type="string">1</mapping>
 <mapping name="2 - Site/Dept" type="string">2</mapping>
 <mapping name="3 - Multiple Users" type="string">3</mapping>
 <mapping name="4 - User" type="string">4</mapping>
</impact-mappings>

Urgency_Mappings

<urgency-mappings>
 <mapping name="1 - Critical" type="sting">1</mapping>
 <mapping name="2 - High" type="string">2</mapping>
 <mapping name="3 - Average" type="string">3</mapping>
 <mapping name="4 - Low" type="string">4</mapping>
</urgency-mappings>

Priority_Mappings

<priority-mappings>
 <mapping name="Critical" type="sting">0</mapping>
 <mapping name="High" type="string">1</mapping>
 <mapping name="Medium" type="string">2</mapping>
 <mapping name="Low" type="string">3</mapping>
</priority-mappings>

Collection

<values>
 <field name="somename" />
</values>

Query_Mappings

<mappings>
 <impact type="string" location="instance" version="default">initial-assessment</impact>
 <approval-phase-name type="string" location="instance" version="default">approval-status</approval-phase-name>
 <backout-duration type="DateTime" location="header" version="default">backout-duration</backout-duration>
 <business-justification type="string" version="default">justification-line1</business-justification>
 <justification-line2 type="string" version="default">justification-line2</justification-line2>
 <category type="string" location="header" version="default">category</category>
 <categorization-tier1 type="string" location="header" version="default">subcategory</categorization-tier1>
 <change-id type="string" location="header" version="default">change-number</change-id>
 <change-implementer type="string" location="header" version="default">coordinator</change-implementer>
 <change-open type="boolean" location="header" version="default">open</change-open>
 <chg-assignee type="string" location="header" version="default">assigned-to</chg-assignee>
 <location-company type="string" location="middle" version="default">location</location-company>
 <company type="string" location="header" version="default">company</company>
 <completion-code type="decimal" location="close" version="default">completion-code</completion-code>
 <configuration-item type="string" location="middle" version="default">configuration-item</configuration-item>
 <current-phase type="string" location="header" version="default">current-phase</current-phase>
 <description type="string" location="header" version="default">brief-description</description>
 <detailed-description type="string" version="default">description-line1</detailed-description>
 <description-line2 type="string" version="default">description-line2</description-line2>
 <description-line3 type="string" version="default">description-line3</description-line3>
 <description-line4 type="string" version="default">description-line4</description-line4>
 <foreign-id type="string" location="header" version="default">foreign-id</foreign-id>
 <misc-array1-line1 type="string" location="middle" version="default">misc-array1-line1</misc-array1-line1>
 <misc-array1-line2 type="string" location="middle" version="default">misc-array1-line2</misc-array1-line2>
 <misc-array2-line1 type="string" location="middle" version="default">misc-array2-line1</misc-array2-line1>
 <misc-array2-line2 type="string" location="middle" version="default">misc-array2-line2</misc-array2-line2>
 <misc1 type="string" location="middle" version="default">misc1</misc1>
 <misc2 type="string" location="middle" version="default">misc2</misc2>
 <phone-number type="string" location="header" version="default">coordinator-phone</phone-number>
 <priority type="string" version="default">priority</priority>
 <product-cat-tier1 type="string" location="middle" version="default">assets-line1</product-cat-tier1>
 <product-cat-tier2 type="string" location="middle" version="default">assets-line2</product-cat-tier2>
 <reason-for-change type="string" location="header" version="default">reason</reason-for-change>
 <risk-level type="string" location="header" version="default">risk-assessment</risk-level>
 <scheduled-end-date type="DateTime" location="header" version="default">planned-end-date</scheduled-end-date>
 <scheduled-start-date type="DateTime" location="header" version="default">planned-start-date</scheduled-start-date>
 <slm-id type="int" location="header" version="default">SLAAgreement-i-d</slm-id>
 <status type="string" location="header" version="default">status</status>
 <submit-date type="DateTime" location="header" version="default">date-entered</submit-date>
 <submitter type="string" location="header" version="default">requested-by</submitter>
 <urgency type="string" location="instance" version="default">urgency</urgency>
 <actual-end-date type="DateTime" location="header" version="default">close -time</actual-end-date>
 <rfctype2 type="String" location="header" version="default">RFCType2</rfctype2>
 <backout-method type="String" location="description-structure" version="default">backout-method</backout-method>
 <outage-start type="DateTime" location="middel" version="default">outage-start</outage-start>
 <outage-end type="DateTime" location="middle" version="default">outage-end</outage-end>
 <scheduled-outage-start type="DateTime" location="middle" version="default">scheduled-outage-start</scheduled-outage-start>
 <scheduled-outage-end type="DateTime" location="middle" version="default">scheduled-outage-end</scheduled-outage-end>
 <actual-outage-start type="DateTime" location="middle" version="default">actual-outage-start</actual-outage-start>
 <actual-outage-end type="DateTime" location="middle" version="default">actual-outage-end</actual-outage-end>
 <actual-cost type="String" location="middle" version="default">actual-cost</actual-cost>
 <actual-price type="String" location="middle" version="default">actual-price</actual-price>
 <closing-comment-line1 type="String" location="close" version="default">closing-comment-line1</closing-comment-line1>
 <closing-comment-line2 type="String" location="close" version="default">closing-comment-line2</closing-comment-line2>
 <outage-start type="DateTime" location="middle" version="default">outage-start</outage-start>
</mappings>

Create_Mappings

<mappings>
 <approval-phase-name type="string" version="default">approval-status</approval-phase-name>
 <impact type="string" version="default">initial-assessment</impact>
 <backout-duration type="DateTime" version="default">backout-duration</backout-duration>
 <business-justification type="string" version="default">justification-line1</business-justification>
 <justification-line2 type="string" version="default">justification-line2</justification-line2>
 <category type="string" version="default">category</category>
 <categorization-tier1 type="string" version="default">subcategory</categorization-tier1>
 <change-id type="string" version="default">change-number</change-id>
 <change-implementer type="string" version="default">coordinator</change-implementer>
 <change-open type="boolean" version="default">open</change-open>
 <chg-assignee type="string" version="default">assigned-to</chg-assignee>
 <location-company type="string" version="default">location</location-company>
 <company type="string" version="default">company</company>
 <completion-code type="decimal" version="default">completion-code</completion-code>
 <configuration-item type="string" version="default">configuration-item</configuration-item>
 <current-phase type="string" version="default">current-phase</current-phase>
 <description type="string" version="default">brief-description</description>
 <detailed-description type="string" version="default">description-line1</detailed-description>
 <description-line2 type="string" version="default">description-line2</description-line2>
 <description-line3 type="string" version="default">description-line3</description-line3>
 <description-line4 type="string" version="default">description-line4</description-line4>
 <foreign-id type="string" version="default">foreign-id</foreign-id>
 <misc-array1-line1 type="string" version="default">misc-array1-line1</misc-array1-line1>
 <misc-array1-line2 type="string" version="default">misc-array1-line2</misc-array1-line2>
 <misc-array2-line1 type="string" version="default">misc-array2-line1</misc-array2-line1>
 <misc-array2-line2 type="string" version="default">misc-array2-line2</misc-array2-line2>
 <phone-number type="string" version="default">coordinator-phone</phone-number>
 <priority type="string" version="default">priority</priority>
 <product-cat-tier1 type="string" version="default">assets-line1</product-cat-tier1>
 <product-cat-tier2 type="string" version="default">assets-line2</product-cat-tier2>
 <reason-for-change type="string" version="default">reason</reason-for-change>
 <risk-level type="string" version="default">risk-assessment</risk-level>
 <scheduled-end-date type="DateTime" version="default">planned-end-date</scheduled-end-date>
 <scheduled-start-date type="DateTime" version="default">planned-start-date</scheduled-start-date>
 <slm-id type="int" version="default">SLAAgreement-i-d</slm-id>
 <status type="string" version="default">status</status>
 <submit-date type="DateTime" version="default">date-entered</submit-date>
 <submitter type="string" version="default">requested-by</submitter>
 <urgency type="string" version="default">urgency</urgency>
</mappings>

Update_Mappings

<mappings>
 <approval-phase-name type="string" version="default">approval-status</approval-phase-name>
 <impact type="string" version="default">initial-assessment</impact>
 <backout-duration type="DateTime" version="default">backout-duration</backout-duration>
 <business-justification type="string" version="default">justification-line1</business-justification>
 <justification-line2 type="string" version="default">justification-line2</justification-line2>
 <category type="string" version="default">category</category>
 <categorization-tier1 type="string" version="default">subcategory</categorization-tier1>
 <change-id type="string" version="default">change-number</change-id>
 <change-implementer type="string" version="default">coordinator</change-implementer>
 <change-open type="boolean" version="default">open</change-open>
 <chg-assignee type="string" version="default">assigned-to</chg-assignee>
 <location-company type="string" version="default">location</location-company>
 <company type="string" version="default">company</company>
 <completion-code type="decimal" version="default">completion-code</completion-code>
 <configuration-item type="string" version="default">configuration-item</configuration-item>
 <current-phase type="string" version="default">current-phase</current-phase>
 <description type="string" version="default">brief-description</description>
 <detailed-description type="string" version="default">description-line1</detailed-description>
 <description-line2 type="string" version="default">description-line2</description-line2>
 <description-line3 type="string" version="default">description-line3</description-line3>
 <description-line4 type="string" version="default">description-line4</description-line4>
 <foreign-id type="string" version="default">foreign-id</foreign-id>
 <misc-array1-line1 type="string" version="default">misc-array1-line1</misc-array1-line1>
 <misc-array1-line2 type="string" version="default">misc-array1-line2</misc-array1-line2>
 <misc-array2-line1 type="string" version="default">misc-array2-line1</misc-array2-line1>
 <misc-array2-line2 type="string" version="default">misc-array2-line2</misc-array2-line2>
 <phone-number type="string" version="default">coordinator-phone</phone-number>
 <priority type="string" version="default">priority</priority>
 <product-cat-tier1 type="string" version="default">assets-line1</product-cat-tier1>
 <product-cat-tier2 type="string" version="default">assets-line2</product-cat-tier2>
 <reason-for-change type="string" version="default">reason</reason-for-change>
 <risk-level type="string" version="default">risk-assessment</risk-level>
 <scheduled-end-date type="DateTime" version="default">planned-end-date</scheduled-end-date>
 <scheduled-start-date type="DateTime" version="default">planned-start-date</scheduled-start-date>
 <actual-outage-start type="DateTime" version="default">actual-outage-start</actual-outage-start>
 <actual-outage-end type="DateTime" version="default">actual-outage-end</actual-outage-end>
 <slm-id type="int" version="default">SLAAgreement-i-d</slm-id>
 <status type="string" version="default">status</status>
 <submit-date type="DateTime" version="default">date-entered</submit-date>
 <submitter type="string" version="default">requested-by</submitter>
 <urgency type="string" version="default">urgency</urgency>
 <outage-start type="DateTime" version="default">outage-start</outage-start>
</mappings>

Create_Association_Mappings

<mappings>
 <association-id>Associations ID</association-id>
 <entry1-form-name>Form Name01</entry1-form-name>
 <entry1-request-id>Request ID01</entry1-request-id>
 <entry1-request-type>Request Type01</entry1-request-type>
 <entry1-request-description>Request Description01</entry1-request-description>
 <entry1-lookup-keyword>Lookup Keyword</entry1-lookup-keyword>
 <entry1-start-date>Start Date 01</entry1-start-date>
 <entry1-end-date>End Date 01</entry1-end-date>
 <entry1-dataset-id>Data_Set_ID01</entry1-dataset-id>
 <entry1-association-type>Association Type Code</entry1-association-type>
 <entry2-form-name>Form Name02</entry2-form-name>
 <entry2-request-id>Request ID02</entry2-request-id>
 <entry2-association-type>Association Type01</entry2-association-type>
 <association-status>Status</association-status>
</mappings>

Incident_Key

IM10001

Change_Key

C19

Category_Mappings

<category-mapping>
 <mapping name="Application" type="string">Application</mapping>
 <mapping name="CI Group" type="string">CI Group</mapping>
 <mapping name="HW Server" type="string">HW Server</mapping>
 <mapping name="Hardware" type="string">Hardware</mapping>
 <mapping name="MAC" type="string">MAC</mapping>
 <mapping name="RFC" type="string">RFC</mapping>
 <mapping name="RFC - Advanced" type="string">RFC - Advanced</mapping>
 <mapping name="Release Management" type="string">Release Management</mapping>
 <mapping name="Security" type="string">Security</mapping>
 <mapping name="Network Change" type="string">Network Change</mapping>
</category-mapping>

Approval_Status_Mappings

<approval-status-mappings>
 <mapping name="Pending" type="string">pending</mapping>
 <mapping name="Approved" type="string">approved</mapping>
</approval-status-mappings>

Current_Phase_Mappings

<phase-mapping>
 <mapping name="Assess" type="string">Assess</mapping>
 <mapping name="Plan" type="string">Plan</mapping>
 <mapping name="Build" type="string">Build</mapping>
 <mapping name="Implement" type="string">Implement</mapping>
 <mapping name="Accept" type="string">Accept</mapping>
 <mapping name="Analysis" type="string">Analysis</mapping>
 <mapping name="App approval" type="string">App approval</mapping>
 <mapping name="Approval" type="string">Approval</mapping>
 <mapping name="Assessment" type="string">Assessment</mapping>
 <mapping name="Back out" type="string">Back Out</mapping>
 <mapping name="Build and test" type="string">Build and Test</mapping>
 <mapping name="Building" type="string">Building</mapping>
 <mapping name="CIGroupAccept" type="string">CIGroupAccept</mapping>
 <mapping name="CIGroupDesign" type="string">CIGroupDesign</mapping>
 <mapping name="CIGroupImplement" type="string">CIGroupImplement</mapping>
 <mapping name="Company Master" type="string">COMPANY MASTER</mapping>
 <mapping name="Design" type="string">Design</mapping>
 <mapping name="Distribution and rollout" type="string">Distribution and Rollout</mapping>
 <mapping name="HW spec" type="string">HW Spec</mapping>
 <mapping name="HW server" type="string">HW Server</mapping>
 <mapping name="Implementation" type="string">Implementation</mapping>
 <mapping name="KM 1 Triag" type="string">KM 1 Triag</mapping>
 <mapping name="KM 2 Revise" type="string">KM 2 Revise</mapping>
 <mapping name="KM 3 Review Read-only" type="string">KM 3 Review Read-only</mapping>
 <mapping name="KM 4 Conclude" type="string">KM 4 Conclude</mapping>
 <mapping name="Plan and design" type="string">Plan and Design</mapping>
 <mapping name="Production" type="string">Production</mapping>
 <mapping name="QA" type="string">QA</mapping>
 <mapping name="RFC testing" type="string">RFC Testing</mapping>
 <mapping name="Sec approval" type="string">SecApproval</mapping>
 <mapping name="Sec implement" type="string">SecImplement</mapping>
 <mapping name="Testing" type="string">Testing</mapping>
 <mapping name="Train" type="string">Train</mapping>
 <mapping name="Verification" type="string">Verification</mapping>
</phase-mapping>

Query_Association_Mappings

<mappings>
 <mapping type="string" name="Incident">problem</mapping>
 <mapping type="string" name="Change">cm3r</mapping>
 <mapping type="string" name="known Error">knownerror</mapping>
 <mapping type="string" name="Root Cause">rootcause</mapping>
 <mapping type="string" name="Service Desk">incidents</mapping>
 <mapping type="string" name="Problem Management">rootcause</mapping>
 <mapping type="string" name="Problem Management Task">rootcausetask</mapping>
 <mapping name="All" type="string">all</mapping>
 <change-id type="string" version="default">source</change-id>
 <associated-with type="string" version="default">depend</associated-with>
 <source-active type="boolean" version="default">source-active</source-active>
 <associated-with-active type="string" version="default">depend-active</associated-with-active>
 <sysmod-time type="string" version="default">sysmodtime</sysmod-time>
 <sysmod-count type="string" version="default">sysmodcount</sysmod-count>
 <sysmod-user type="string" version="default">sysmoduser</sysmod-user>
</mappings>

 

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