Find Incident operation for ServiceNow
The Find Incident operation retrieves an incident.
The following table describes the elements for this request. If the valid value for an element is not provided, the valid value must be assumed to be a string.
Adapter request elements for the Find Incident operation
The following figure displays the sample adapter request for this operation:
Sample adapter request for the Find Incident operation in Patch 2 for 20.19.02 and later
<service-now-request>
<operation-name>find-incident</operation-name>
<proxy-settings>
<host>10.129.94.127</host>
<port>8080</port>
<user-name>tso</user-name>
<password>****MASKED****</password>
</proxy-settings>
<arguments>
<connection-parameters>
<user-name>admin</user-name>
<password>****MASKED****</password>
</connection-parameters>
<number>INC0010002</number>
<caller-id>System Administrator</caller-id>
<location>Americas</location>
<cmdb-ci>*JEMPLOYEE-IBM</cmdb-ci>
<impact>Low</impact>
<urgency>Low</urgency>
<priority>Planning</priority>
<knowledge>1</knowledge>
<short-description>short desc</short-description>
<opened-by>System Administrator</opened-by>
<incident-state>2</incident-state>
<category>Inquiry/Help</category>
<escalation>Normal</escalation>
<assignment-group>Service Desk</assignment-group>
<assigned-to>Beth Anglin</assigned-to>
<comments>mycomments</comments>
<work-notes>myworknotes</work-notes>
</arguments>
</service-now-request>
<operation-name>find-incident</operation-name>
<proxy-settings>
<host>10.129.94.127</host>
<port>8080</port>
<user-name>tso</user-name>
<password>****MASKED****</password>
</proxy-settings>
<arguments>
<connection-parameters>
<user-name>admin</user-name>
<password>****MASKED****</password>
</connection-parameters>
<number>INC0010002</number>
<caller-id>System Administrator</caller-id>
<location>Americas</location>
<cmdb-ci>*JEMPLOYEE-IBM</cmdb-ci>
<impact>Low</impact>
<urgency>Low</urgency>
<priority>Planning</priority>
<knowledge>1</knowledge>
<short-description>short desc</short-description>
<opened-by>System Administrator</opened-by>
<incident-state>2</incident-state>
<category>Inquiry/Help</category>
<escalation>Normal</escalation>
<assignment-group>Service Desk</assignment-group>
<assigned-to>Beth Anglin</assigned-to>
<comments>mycomments</comments>
<work-notes>myworknotes</work-notes>
</arguments>
</service-now-request>
Sample adapter request for the Find Incident operation in 20.19.02.001 or earlier
<service-now-request>
<operation-name>find-incident</operation-name>
<proxy-settings>
<host>172.11.11.111</host>
<port>808</port>
<user-name>username</user-name>
<password encryption-type = "Base64">cGFzc3dvcmQ=</password>
</proxy-settings>
<arguments>
<connection-parameters>
<user-name>username</user-name>
<password encryption-type = "Base64">cGFzc3dvcmQ=</password>
</connection-parameters>
<short-description>Test Description</short-description>
</arguments>
</service-now-request>
<operation-name>find-incident</operation-name>
<proxy-settings>
<host>172.11.11.111</host>
<port>808</port>
<user-name>username</user-name>
<password encryption-type = "Base64">cGFzc3dvcmQ=</password>
</proxy-settings>
<arguments>
<connection-parameters>
<user-name>username</user-name>
<password encryption-type = "Base64">cGFzc3dvcmQ=</password>
</connection-parameters>
<short-description>Test Description</short-description>
</arguments>
</service-now-request>
The following figure shows the adapter response for the sample request irrespective of the release:
Sample adapter response for the Find Incident operation
<service-now-response>
<metadata>
<response-count>1</response-count>
<status>success</status>
</metadata>
<responses>
<response>
<metadata>
<count>3</count>
</metadata>
<item>
<metadata>
<status>success</status>
</metadata>
<parameters>
<active>1</active>
<approval>not requested</approval>
<assigned-to>16</assigned-to>
<assignment-group>15</assignment-group>
<business-stc>0</business-stc>
<calendar-stc>0</calendar-stc>
<caller-id>2</caller-id>
<category>13</category>
<cmdb-ci>4</cmdb-ci>
<contact-type>phone</contact-type>
<escalation>14</escalation>
<impact>5</impact>
<incident-state>12</incident-state>
<knowledge>0</knowledge>
<location>3</location>
<made-sla>1</made-sla>
<notify>1</notify>
<number>Test</number>
<opened-at>2010-04-07 13:45:49</opened-at>
<opened-by>11</opened-by>
<order>0</order>
<priority>7</priority>
<reassignment-count>0</reassignment-count>
<severity>3</severity>
<short-description>Test Description</short-description>
<state>1</state>
<sys-class-name>u_test</sys-class-name>
<sys-created-by>admin</sys-created-by>
<sys-created-on>2010-04-07 13:45:49</sys-created-on>
<sys-domain>global</sys-domain>
<sys-id>d88506e14a3623050193ab5fd3b470c1</sys-id>
<sys-mod-count>1</sys-mod-count>
<sys-updated-by>admin</sys-updated-by>
<sys-updated-on>2010-04-14 07:12:39</sys-updated-on>
<upon-approval>proceed</upon-approval>
<upon-reject>cancel</upon-reject>
<urgency>6</urgency>
</parameters>
</item>
<item>
<metadata>
<status>success</status>
</metadata>
<parameters>
<active>1</active>
<approval>not requested</approval>
<assigned-to>16</assigned-to>
<assignment-group>15</assignment-group>
<business-stc>0</business-stc>
<calendar-stc>0</calendar-stc>
<caller-id>2</caller-id>
<category>13</category>
<cmdb-ci>4</cmdb-ci>
<contact-type>phone</contact-type>
<escalation>14</escalation>
<impact>5</impact>
<incident-state>12</incident-state>
<knowledge>0</knowledge>
<location>3</location>
<made-sla>1</made-sla>
<notify>1</notify>
<number>INC0010065</number>
<opened-at>2010-04-08 06:55:14</opened-at>
<opened-by>11</opened-by>
<order>0</order>
<priority>7</priority>
<reassignment-count>0</reassignment-count>
<severity>3</severity>
<short-description>Test Description</short-description>
<state>1</state>
<sys-class-name>u_test</sys-class-name>
<sys-created-by>admin</sys-created-by>
<sys-created-on>2010-04-08 06:55:14</sys-created-on>
<sys-domain>global</sys-domain>
<sys-id>dc337ea34a36230501811d296416613d</sys-id>
<sys-mod-count>0</sys-mod-count>
<sys-updated-by>admin</sys-updated-by>
<sys-updated-on>2010-04-08 06:55:14</sys-updated-on>
<upon-approval>proceed</upon-approval>
<upon-reject>cancel</upon-reject>
<urgency>6</urgency>
</parameters>
</item>
<item>
<metadata>
<status>success</status>
</metadata>
<parameters>
<active>1</active>
<approval>not requested</approval>
<assigned-to>16</assigned-to>
<assignment-group>15</assignment-group>
<business-stc>0</business-stc>
<calendar-stc>0</calendar-stc>
<caller-id>2</caller-id>
<category>13</category>
<cmdb-ci>4</cmdb-ci>
<contact-type>phone</contact-type>
<escalation>14</escalation>
<impact>5</impact>
<incident-state>12</incident-state>
<knowledge>0</knowledge>
<location>3</location>
<made-sla>1</made-sla>
<notify>1</notify>
<number>INC0010066</number>
<opened-at>2010-04-08 07:19:16</opened-at>
<opened-by>11</opened-by>
<order>0</order>
<priority>7</priority>
<reassignment-count>0</reassignment-count>
<severity>3</severity>
<short-description>Test Description</short-description>
<state>1</state>
<sys-class-name>u_test</sys-class-name>
<sys-created-by>admin</sys-created-by>
<sys-created-on>2010-04-08 07:19:16</sys-created-on>
<sys-domain>global</sys-domain>
<sys-id>dc497fe54a36230500714d990fa83f1f</sys-id>
<sys-mod-count>0</sys-mod-count>
<sys-updated-by>admin</sys-updated-by>
<sys-updated-on>2010-04-08 07:19:16</sys-updated-on>
<upon-approval>proceed</upon-approval>
<upon-reject>cancel</upon-reject>
<urgency>6</urgency>
</parameters>
</item>
</response>
</responses>
</service-now-response>
<metadata>
<response-count>1</response-count>
<status>success</status>
</metadata>
<responses>
<response>
<metadata>
<count>3</count>
</metadata>
<item>
<metadata>
<status>success</status>
</metadata>
<parameters>
<active>1</active>
<approval>not requested</approval>
<assigned-to>16</assigned-to>
<assignment-group>15</assignment-group>
<business-stc>0</business-stc>
<calendar-stc>0</calendar-stc>
<caller-id>2</caller-id>
<category>13</category>
<cmdb-ci>4</cmdb-ci>
<contact-type>phone</contact-type>
<escalation>14</escalation>
<impact>5</impact>
<incident-state>12</incident-state>
<knowledge>0</knowledge>
<location>3</location>
<made-sla>1</made-sla>
<notify>1</notify>
<number>Test</number>
<opened-at>2010-04-07 13:45:49</opened-at>
<opened-by>11</opened-by>
<order>0</order>
<priority>7</priority>
<reassignment-count>0</reassignment-count>
<severity>3</severity>
<short-description>Test Description</short-description>
<state>1</state>
<sys-class-name>u_test</sys-class-name>
<sys-created-by>admin</sys-created-by>
<sys-created-on>2010-04-07 13:45:49</sys-created-on>
<sys-domain>global</sys-domain>
<sys-id>d88506e14a3623050193ab5fd3b470c1</sys-id>
<sys-mod-count>1</sys-mod-count>
<sys-updated-by>admin</sys-updated-by>
<sys-updated-on>2010-04-14 07:12:39</sys-updated-on>
<upon-approval>proceed</upon-approval>
<upon-reject>cancel</upon-reject>
<urgency>6</urgency>
</parameters>
</item>
<item>
<metadata>
<status>success</status>
</metadata>
<parameters>
<active>1</active>
<approval>not requested</approval>
<assigned-to>16</assigned-to>
<assignment-group>15</assignment-group>
<business-stc>0</business-stc>
<calendar-stc>0</calendar-stc>
<caller-id>2</caller-id>
<category>13</category>
<cmdb-ci>4</cmdb-ci>
<contact-type>phone</contact-type>
<escalation>14</escalation>
<impact>5</impact>
<incident-state>12</incident-state>
<knowledge>0</knowledge>
<location>3</location>
<made-sla>1</made-sla>
<notify>1</notify>
<number>INC0010065</number>
<opened-at>2010-04-08 06:55:14</opened-at>
<opened-by>11</opened-by>
<order>0</order>
<priority>7</priority>
<reassignment-count>0</reassignment-count>
<severity>3</severity>
<short-description>Test Description</short-description>
<state>1</state>
<sys-class-name>u_test</sys-class-name>
<sys-created-by>admin</sys-created-by>
<sys-created-on>2010-04-08 06:55:14</sys-created-on>
<sys-domain>global</sys-domain>
<sys-id>dc337ea34a36230501811d296416613d</sys-id>
<sys-mod-count>0</sys-mod-count>
<sys-updated-by>admin</sys-updated-by>
<sys-updated-on>2010-04-08 06:55:14</sys-updated-on>
<upon-approval>proceed</upon-approval>
<upon-reject>cancel</upon-reject>
<urgency>6</urgency>
</parameters>
</item>
<item>
<metadata>
<status>success</status>
</metadata>
<parameters>
<active>1</active>
<approval>not requested</approval>
<assigned-to>16</assigned-to>
<assignment-group>15</assignment-group>
<business-stc>0</business-stc>
<calendar-stc>0</calendar-stc>
<caller-id>2</caller-id>
<category>13</category>
<cmdb-ci>4</cmdb-ci>
<contact-type>phone</contact-type>
<escalation>14</escalation>
<impact>5</impact>
<incident-state>12</incident-state>
<knowledge>0</knowledge>
<location>3</location>
<made-sla>1</made-sla>
<notify>1</notify>
<number>INC0010066</number>
<opened-at>2010-04-08 07:19:16</opened-at>
<opened-by>11</opened-by>
<order>0</order>
<priority>7</priority>
<reassignment-count>0</reassignment-count>
<severity>3</severity>
<short-description>Test Description</short-description>
<state>1</state>
<sys-class-name>u_test</sys-class-name>
<sys-created-by>admin</sys-created-by>
<sys-created-on>2010-04-08 07:19:16</sys-created-on>
<sys-domain>global</sys-domain>
<sys-id>dc497fe54a36230500714d990fa83f1f</sys-id>
<sys-mod-count>0</sys-mod-count>
<sys-updated-by>admin</sys-updated-by>
<sys-updated-on>2010-04-08 07:19:16</sys-updated-on>
<upon-approval>proceed</upon-approval>
<upon-reject>cancel</upon-reject>
<urgency>6</urgency>
</parameters>
</item>
</response>
</responses>
</service-now-response>
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