Module for the BMC Remedy AR System adapter

Each command supported by the application adapter has a corresponding process in the adapter module. Top-level processes perform high-level functions and call specialized processes in subdirectories. Each subdirectory contains process directories that correspond to the operation type for that command.

Top-level processes

The top-level processes perform high-level functions and call specialized processes in the v7.0 and v7.5 directories.

The top-level processes in the AMP-AD-BMC-Remedy-ARS adapter module in the Project Explorer window execute the following version-specific BMC Remedy AR System processes:

The following table maps the adapter processes with the required actions using the Call Adapter Activity:

Adapter processes mapped to Call Adapter actions

Adapter process	Corresponding action
Delete Entry	delete
Get Entries	query
Insert Entry	set
Query Update Entry	query-update
Reset Cache	reset-cache
Update Entry	update
Query Server Info	query-server-info

Note

The Delete Entry, Get Entries, Insert Entry, Query Update Entry, and the Update entry processes can add, update, retrieve, and delete an attachment.
The file to be attached to the form must be located on the same computer where the actor adapter is enabled.
Attachments retrieved using an instance of the adapter are stored on the local computer where the adapter is enabled.
If the attachments have same file name, the file name of the new attachment is suffixed with an index to avoid overriding the existing file at a given directory location. For example, if the file name of an attachment is attach.txt that already exists in the directory and another attached file name that has to be retrieved has the same name, then the file name is suffixed with an index indicator (attach-1.txt ), and so on.

Utilities directory

The Utilities directory contains the Translate Keys to Remedy IDs Translate Keys to Remedy IDs and Set Default Adapter Name helper and constructor processes. The functional processes require complex XML inputs. You can generate these complex XML inputs using the constructor processes in the Utilities directory.

Translate Keys to Remedy IDs

The Translate Keys to Remedy IDs process translates variable context keys to BMC Remedy Action Request System (BMC Remedy AR System) IDs. The following table describes the input parameters for the Translate Keys To Remedy IDs utility.

The [expand] macro is a standalone macro and it cannot be used inline. Click on this message for details.
This macro generates standalone content. As a consequence you need to make sure to use a syntax that separates your macro from the content before and after it so that it's on a line by itself. For example in XWiki Syntax 2.0+ this means having 2 newline characters (a.k.a line breaks) separating your macro from the content before and after it.The following figure shows an XML sample of the input parameters with mappings for the Translate Key To Remedy IDs utility.

The [expand] macro is a standalone macro and it cannot be used inline. Click on this message for details.
This macro generates standalone content. As a consequence you need to make sure to use a syntax that separates your macro from the content before and after it so that it's on a line by itself. For example in XWiki Syntax 2.0+ this means having 2 newline characters (a.k.a line breaks) separating your macro from the content before and after it.The following figure shows an XML sample of the input parameters with query mappings for the Translate Key To Remedy IDs utility.

The [expand] macro is a standalone macro and it cannot be used inline. Click on this message for details.
This macro generates standalone content. As a consequence you need to make sure to use a syntax that separates your macro from the content before and after it so that it's on a line by itself. For example in XWiki Syntax 2.0+ this means having 2 newline characters (a.k.a line breaks) separating your macro from the content before and after it.The following table describes the output parameters for the Translate Key To Remedy IDs utility.

Output elements for the Translate Keys to Remedy IDs process

Version directories

The v7.0 and v7.5 directories contain functional processes specific to a version of BMC Remedy AR System. A process is available for each supported operation.

In the v7.0 directory, the functional processes are specifically designed to interface with version 7.0 of BMC Remedy AR System.

In the v7.5 directory, the functional processes are specifically designed to interface with version 7.5 and later of BMC Remedy AR System.