HP Service Manager actor adapter requests and responses


The actor adapter requests use the <operation-type> and <operation-name> elements in the adapter request node to execute an API call. The set of values used to execute each API call is referred to as an operation.

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You use the <connection-parameters> element to override the default values of the user name and password that are specified in the adapter configuration. This override is required for operations that are executed by a user with special permissions, such as:

  • approve-change
  • deny-change
  • close-change
  • approve-change-task.

The password specified in the <connection-parameters> element can be a plain password or an encrypted password.

XML sample for a base64 configuration

 
<connection-parameters>
 <alternate-username>USERNAME</alternate-username>
 <alternate-password encryption-type="Base64">PASSWORD</alternate-password>
</connection-parameters> 

Supported categories of operations

The actor adapter can perform the following categories of operations:

 

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