ServiceNow actor adapter requests and responses

The adapter requests for the actor adapter uses a set of elements, operation-type and operation-name, in the adapter request node to execute an API call. The set of values used to make each API call is referred to as an operation.

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This section describes the adapter requests and responses for the ServiceNow actor adapter:

Before you write an adapter request

Remember the following points:

  • Special characters used in a text field are wrapped in the CDATA tag.

    Sample text: <![CDATA[sample(&*&$#$^text]]>
  • When executing a sample request from this documentation, you must ensure that the supporting data is present in the ServiceNow application.
  • If a large number of records is associated with the query, the execution of the request might take some time.
  • The ServiceNow application has imposed a limit of 250 records that can be retrieved at any time in a single query. Therefore, when writing a request, you must ensure that your query does not return more than 250 records.
  • A response can contain tags that may not be visible in the application.

The following table lists the process names and corresponding operations that can be performed by this adapter:

Actor adapter processes and their corresponding adapter operations

 

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