CA Service Desk actor adapter requests and responses

The TrueSight Orchestration actor adapter for CA Service Desk executes commands by using the web service API of CA Service Desk. The adapter requests use a set of elements and an operation name. 

You can use the information in this section with the Call Adapter activity to create an adapter request. For detailed instructions about how to use the Call Adapter activity, see Call-Adapter-activity and Creating-and-configuring-the-Call-Adapter-activity.

Before you write an adapter request

Note the following points:

  • Special characters used in a text field are wrapped in the CDATA tag.

     Sample text: <![CDATA[sample(&*&$#$^text]]>
  • When executing a sample request from this documentation you must ensure that the supporting data is present in the CA Service Desk application.
  • If a large number of records is associated with the query, the execution of the request might take some time.

Supported categories of operations

The actor adapter can perform the following categories of operations:

 

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