Operations Actions Management modules
Operations Actions Management modules are predefined workflows that interact with multiple vendor implementations of system type, versus a system from a specific vendor. To achieve this level of autonomy from vendor-specific terminology and data structure, Operations Actions Management modules leverage a common data model, also known as a concept.
In addition to providing a critical layer of vendor independence, the concept provides the following benefits:
- Provides a means to persist the schema of a data structure
- Allows the persisted data structure to be accessible by workflows of different modules
- When assigned to a context item, it creates a container in which values can be assigned to the elements of the concept
- When assigned to a context item, it provides the means to individually access the elements of the data structure
Organization of Operations Actions Management modules
Operations Actions Management modules are grouped into the following functional modules, which are based on the IT Infrastructure Library (ITIL) and the types of systems to which they interface:
- Change Management
- Configuration Management
- Credentials Store Management
- DNS Integration
- Event Management
- Incident Management
- IP Address Management
- Problem Management
- Storage Management
- Task Management
- Virtual Server Management
- Workorder Management
Integration using Operations Actions Management modules
The operations action modules use the native API calls provided by the external system and builds transaction-based.
By using the Operations Actions Management modules to develop an integration solution, you reduce the upgrade task to replacing the Operations Actions Management modules.
Related topics
For more information, see the Operations-Actions-Management-Modules-and-Utilities section in the latest baoc201501 online technical documentation.