FAQs and additional resources

This topic provides information that supplements the BMC Atrium Orchestrator Platform documentation.

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about BMC Atrium Orchestrator Platform.

Where do I find release note information?

The following table describes where you can find information previously provided in release notes.

Type of information

Found here in

New features (enhancements) and other information

  • Issues corrected by the base release and its service packs and patches
  • Issues that are currently open
Where do I find information that was previously published as a flash bulletin?

Flashes contained urgent information about product issues and are delivered after a product is released. On docs.bmc.com, this information is delivered in an "Urgent issues" topic, under Release-notes-and-notices. If this topic does not exist for a given product release, no urgent issues have been discovered for that release.

I’d like a PDF of just selected information. How can I get that?

The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.  

Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF

  1. Click the Export icon in the upper-right. 1744830844926-963.png
  2. From the Export menu, select PDF.
  3. Follow the prompts for page selection and other options.
  4. Click Export.

 

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Top Knowledge Articles from BMC Customer Support

BMC Communities maintains a list of the top 10 Knowledge Articles (KAs) as recommended by the Customer Support team for BMC Atrium Orchestrator. 

The KAs are selected by a combination of both the collective experience of the team and other quantitative factors, with the goal of sharing the most relevant and useful information in a easy to consume format.

See Top BMC Atrium Orchestrator Knowledge Articles for the list.

Searching Knowledge Articles

From the Customer Support Knowledge Base page, in you can choose to search by BMC Atrium Orchestrator Platform and then enter a search string. You might want to search for one of the following:

  • A string from an error message to locate KAs related to that string
  • A task that you want to perform
  • A behavior that you see while working with the product

For example, if you see an error that includes the phrase "invalid transform" and you search for that string, the results will include a link to BMC Atrium Orchestrator workflow throws "invalid transform" errors when input data contains quotes KA000084014.

Additional resources from BMC

 

 

 

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*