Unsupported content This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Sending troubleshooting logs to BMC Software

When you contact BMC Customer Support for help with an issue, BMC Customer Support might request specific log files, such as the grid.log, catalina logs, or processes.log. Follow the instructions from BMC Customer Support for preparing the log files for transmitting to BMC.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*